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City of Dreams - Morpheus Macau Guest Reviews
4.8/5
Amazing
443 Reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we employ scientific calculations that take into account the credibility of the reviews and the recency of the guest's experience to determine the final rating.
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.9
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All reviews(443)
Positive reviews(434)
Reviews with photos/video(179)
Awesome rooms(86)
Well designed(74)
Classy environment(42)
Delicious breakfast(20)
Many amenities(12)
Friendly front desk staff(11)
Loved the view(8)
Perfect for families(5)
Negative reviews(9)
Kit Yu
Premier Suite
Checked in May 2024
Couples
3 Reviews
5.0/5
Outstanding
Posted on Aug 13, 2024
Overall experience is good. But then the lifts are quite confusing. Worth to try!
Response from Property: Dear Kit, Thank you very much for choosing Morpheus and we appreciate you taking time to share your hotel experience with us.We are very glad to know that you are very satisfied with the overall staying experience, and we are truly grateful for your encouraging comments. We have shared your compliment with our team members, they all are very excited. For your feedback about the elevator, we have shared with related department for further investigation and improvement. Thank you for your constructive feedback!We look forward to welcoming you back for creating more Morpheus experiences in the near future.Yours sincerely,Suzanne ChanManager, Service QualityHotel Operations
Anonymous User
Executive Suite
Checked in Apr 2024
Business travelers
21 Reviews
5.0/5
Outstanding
Posted on Apr 20, 2024
The room is so big, the pool also fantastic and the staffs very helpful and nice.
Response from Property: Dear Guest, Thank you very much for choosing Morpheus and we appreciate you taking time to share your hotel experience with us.We are very glad to know that our spacious room, hotel facilities and genuine hospitality have left you a delightful impression during your stay, and we are truly grateful for your encouraging comments. We have shared your compliment with our team members, they all are very excited. We look forward to welcoming you back for creating more Morpheus experiences in the near future.Yours sincerely,Suzanne ChanManager, Service QualityHotel Operations
KKchangkun
Premier King Room
Checked in Dec 2023
Couples
6 Reviews
5.0/5
Outstanding
Posted on Dec 30, 2023
Very pleasant stay with state of the art
设施 & 服务,a must have for Macau trip.
Response from Property: Dear KKchangkun, Thank you very much for choosing Morpheus and we appreciate you taking time to share your hotel experience with us.We are very glad to know that our hotel facilities and anticipatory service have left you a delightful impression during your stay, and we are truly grateful for your encouraging comments. We have shared your compliment with our team members, they all are very excited. We look forward to welcoming you back for creating more Morpheus experiences in the near future.Yours sincerely,Suzanne ChanManager, Service QualityHotel Operations
MOND SARISA
Premier Two Double Room
Checked in May 2024
Booked for others
50 Reviews
5.0/5
Outstanding
Posted on May 13, 2024
booked this hotel for my boss, the hotel very concern and on point with everything will recommended for other to stay... tip please reserve the room early to save the money
last min is expensive
Response from Property: Dear MOND SARISA, Thank you very much for choosing Morpheus and we appreciate you taking time to share your hotel experience with us.We are very glad to know that our anticipatory service has left you a delightful impression during your stay, and we are truly grateful for your encouraging comments. We have shared your compliment with our team members, they all are very excited. We look forward to welcoming you back for creating more Morpheus experiences in the near future.Yours sincerely,Suzanne ChanManager, Service QualityHotel Operations
dunhk
Premier King Room
Checked in Jan 2024
Family
15 Reviews
4.7/5
Amazing
Posted on Jan 15, 2024
Great service from the super friendly staffs.. appreciated for a warm welcome, very trendy room and very nice in-room breakfast… a must try hotel
Response from Property: Dear dunhk, Thank you very much for choosing Morpheus and we appreciate you taking time to share your hotel experience with us.We are very glad to know that our trendy room, very nice in-room breakfast and great service have left you a delightful impression during your stay, and we are truly grateful for your encouraging comments. We have shared your compliment with our team members, they all are very excited. We look forward to welcoming you back for creating more Morpheus experiences in the near future.Yours sincerely,Suzanne ChanManager, Service QualityHotel Operations
KItLok
Executive Suite
Checked in Feb 2024
Couples
9 Reviews
5.0/5
Outstanding
Posted on Feb 21, 2024
Good service and facilities🫰
Response from Property: Dear Wenjie, Thank you very much for choosing Morpheus and we appreciate you taking time to share your hotel experience with us.We are very glad to know that our hotel facilities and anticipatory service have left you a delightful impression during your stay, and we are truly grateful for your encouraging comments. We have shared your compliment with our team members, they all are very excited. We look forward to welcoming you back for creating more Morpheus experiences in the near future.Yours sincerely,Suzanne ChanManager, Service QualityHotel Operations
Guest User
Premier King Room
Checked in Dec 2022
Family
77 Reviews
5.0/5
Outstanding
Posted on Feb 27, 2023
Although an excellent hotel in Macao the experience this time was negatively impacted by the sudden outbreak of massive Covid infection
Response from Property: Dear Guest, Thank you very much for choosing Morpheus and we appreciate you taking time to share your hotel experience with us.We are very glad to know that the excellent staying experience has left you a delightful impression, and we are truly grateful for your encouraging comments. We have shared your compliment with our team members, they all are very excited. We look forward to welcoming you back for creating more Morpheus experiences in the near future.Yours sincerely,Suzanne ChanManager, Service QualityHotel Operations
Guest User
Premier King Room
Checked in Apr 2022
Couples
9 Reviews
4.5/5
Great
Posted on Apr 19, 2022
It’s a great experience
Response from Property: Dear D19361****, Thank you very much for choosing Morpheus and we appreciate you taking time to share your hotel experience with us. We are glad to know that you had a great staying experience with us and we are truly grateful for your encouraging comments. We look forward to welcoming you back for creating more Morpheus experiences in the near future.
Yayashiya
Premier King Room
Checked in Sep 2024
Family
12 Reviews
5.0/5
Outstanding
Posted on Oct 3, 2024
I came to the Morpheus Hotel in Macau again. I have always liked the design style of this hotel. It has a modern and fashionable feeling. It is very considerate that the hotel prepared a room card with name and a welcome letter with photo. It is a must-stay hotel every time I come to Macau. I don’t remember how many times I have stayed in Morpheus. The experience is different every time. YaNa and Aadg, who checked in at the front desk, received our family. They were very enthusiastic and professional. The check-in was very fast. They also gave small gifts to the children. Simon in the guest room was very considerate. The room was cleaned in time because the child said that he liked to eat watermelon. I immediately prepared it when I returned to the room at night. In addition to liking its appearance, what impressed us more was the thoughtful service of their employees, which made us feel at home. Our whole family likes Morpheus Hotel!
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6/16
Guest User
Premier King Room
Checked in Sep 2024
Couples
17 Reviews
5.0/5
Outstanding
Posted on Sep 27, 2024
Location: The hotel is very conveniently located in City of Dreams. The Venetian and MGM are both within 400 meters of the hotel. The hotel room has a very good view and the night view is very beautiful.
Facilities: The hotel room is very spacious and the facilities are very convenient. It has a swimming pool, gym, steam room, etc., which meets the standards of a 5-star hotel.
Sanitation: The sanitation is very clean. In addition to the regular sanitation cleaning every day, there is also a free cleaning and changing service in the evening.
Service: The service is very good, especially the hotel's front desk Tony Zhou Jinhao. At first, the hotel did not accept our order in time. It was this front desk who patiently treated and handled it. Tony also helped to find the items left in the room afterwards. The service attitude is perfect.
Original TextTranslated by Google
大樹陳
Premier King Room
Checked in Sep 2024
Couples
17 Reviews
4.2/5
Very Good
Posted on Sep 23, 2024
The hotel and the room are really beautiful, but the welcome fruit is a bit rotten. This kind of thing shouldn't happen in a hotel at this price. If you don't look carefully, can you eat rotten fruit?
Original TextTranslated by Google
Response from Property: Dear Dashu Chen, Thank you very much for taking the time out of your busy schedule to share with us your recent stay at Morpheus Macau. We are very happy to know that you are very satisfied with the environment and design of our hotel. Your positive review has greatly encouraged us, and we will share this happy news with our team members. Regarding your feedback, we have immediately shared it with the relevant departments for further investigation or improvement; and will continue to improve our service levels. To ensure you have another wonderful journey next time you visit! Thank you again for choosing Morpheus and we look forward to serving you again in the near future! Sincerely, Chen Zhishan, courtesy manager of hotel operations department
Diguaye
Premier King Room
Checked in Sep 2024
Family
18 Reviews
5.0/5
Outstanding
Posted on Sep 4, 2024
The hotel's exterior design is fashionable and avant-garde, the lobby is spacious and elegant, with a pleasant aroma, and very complete and advanced facilities. iPad controls all the facilities in the house. The service is thoughtful and humane. Everyone will greet you warmly and ask about your various needs attentively. The minibar has a wide variety of drinks, and the experience is very comfortable.
Original TextTranslated by Google
Response from Property: Dear Diguaye, Thank you very much for taking the time out of your busy schedule to share with us your recent stay at Morpheus Macau. We are very pleased to know that you are very satisfied with the design and facilities of our hotel and the attentive and personal service provided by our colleagues. Your positive review greatly encourages us. We will share this happy news with our team members and will continue to improve our service levels to ensure that you can enjoy another wonderful journey next time you visit! Thank you again for choosing Morpheus and we look forward to serving you again in the near future! Sincerely, Chen Zhishan, courtesy manager of hotel operations department
Jiewei🐽
Premier King Room
Checked in Sep 2024
Family
11 Reviews
5.0/5
Outstanding
Posted on Sep 17, 2024
The most modern sci-fi hotel in Macau, the work of master Zaha. The hotel rooms are large, and the yacht-style design also makes people feel full of luxury. It is very close to Wynn, Venetian, and everything, and it is very convenient to walk around
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Baonijiani
Premier King Room
Checked in Aug 2024
Family
4 Reviews
5.0/5
Outstanding
Posted on Aug 30, 2024
Minibar snacks and free drinks are available for you to eat
Advanced facilities
Clean and hygienic
Good environment
Good service
The children ate the lion buns, which are limited to 10 per day, and can only be one at a time. They are delicious
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Guest User
Premier Two Double Room
Checked in Jul 2024
Family
2 Reviews
3.7/5
Posted on Jul 21, 2024
Morpheus is not suitable for living with children. The fruit plate given by the so-called 7-star hotel is also very cheap, and the children will not touch it. The toiletries are also in large bottles that look cheap, which feels very unhygienic...
The room is small, and when all the lights are turned off at night, the ceiling is flashing with smoke. There is also a flashing light at the foot of the bed in Figure 3, which affects the rest. The hygiene is also hard to describe. There is dust behind the bed. I booked a non-smoking room and checked in at almost 10 o'clock that day. There was a smell of smoke when I opened the door. The next day, I came back from the trip and opened the door. There was a musty smell, which was speechless! The only thing worth praising is that the attitude of both the front desk and the room service staff is very 👌, which is very satisfactory!
No
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for taking the time out of your busy schedule to share with us your recent stay experience at Morpheus Macau. We are delighted to hear that you were satisfied with the service provided by our hotel colleagues. We are sorry for your feedback on the welcome fruits, in-room equipment, etc. We will share it with the relevant departments and management and will make further investigations, considerations or improvements; and will continue to improve our service levels to ensure Enjoy another great journey next time you visit! You are welcome to contact our hotel directly before your next stay so that we can prepare rooms and services that satisfy you in advance! Thank you again for choosing Morpheus and we look forward to serving you again in the near future! Sincerely, Chen Zhishan, courtesy manager of hotel operations department