We stayed in the Royal Hotel for 2 days (1 night). We have booked 2 rooms for 2 families respectively taking case of 2 elderly aged 90 and 87. Before we checked in, i emailed to the hotel asking questions regarding pick-up service as well as taxi calling information because the 2 elderly reply on wheelchairs. Mr. Gary Kee, the Guest Relations Manager had kindly replied my enquiries patiently, provided useful information, and catered for my special request for arranging 2 rooms on the same floor. For us as travellers to a place where we do not know much, I felt so warmhearted for having a person who helps ease some concerns at least. Overall, we were satisfied with the room facilities, staff manner. Location wise, we specifically chose Royal Hotel because it is close to where our relatives live. We enjoyed the food at the nearly food shops. Though it rained during these 2 days, we felt so grateful for having completed the trip without any unexpected problems