The facilities and environment are excellent, but the staff's attitude doesn't match the hotel's star rating.
1. When checking in, I was carrying a large suitcase and my phone, along with many other items. A staff member saw me but no one offered to help, not even to push my luggage into the lobby.
2. The hotel reception doesn't allow external food deliveries. I wasn't informed of this during check-in. I'm not sure if the delivery person was told, but the front desk doesn't check which room an order belongs to by name, nor do they instruct the delivery person to leave it elsewhere. My phone had no signal locally, so the delivery person couldn't reach me and left the food at the front desk. Within a mere fifteen minutes, it was cleared away by a cleaning staff member, mistaken for trash... Although the front desk staff helped me look for it, they were extremely impatient, as if it had nothing to do with them. If you plan to order takeout at this hotel, I recommend getting a local SIM card beforehand, otherwise, your food might be thrown away, even if you go down to pick it up in just ten minutes.
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