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City Viva Hotel (Macau) Limited Guest Reviews
4.2/5
Very Good
2972 Reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we employ scientific calculations that take into account the credibility of the reviews and the recency of the guest's experience to determine the final rating.
Verified reviews
Location4.2
Amenities4.1
Service4.1
Cleanliness4.2
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All reviews(2972)
Positive reviews(2738)
Reviews with photos/video(475)
Great location(167)
Great value for money(164)
Classy environment(114)
Large rooms(94)
Friendly front desk staff(57)
Strange smell in room(40)
Stayed multiple times(24)
Convenient public transportation(11)
Negative reviews(234)
Romanroyko
Deluxe Double Room
Checked in Nov 2024
Couples
5 Reviews
3.7/5
Posted on Jan 5, 2025
The name of this hotel was changed from Million Dragon Hotel to City Viva Hotel, but the old name still remains on Google Maps. So, I showed the taxi driver the hotel name and location. He seemed very confused. Anyway, the room we stayed in was nice. In general, everything went smoothly. During our 5-day stay at this hotel, we had no problems."
Response from Property: Thanks for staying with us. We appreciate your feedback and look forward to welcoming you back in the near future.
J007
Deluxe Double Room
Checked in Nov 2024
Family
2 Reviews
5.0/5
Outstanding
Posted on Dec 24, 2024
Staffs were very friendly! I would return to this place next time
Response from Property: Thanks for staying with us. We appreciate your feedback and look forward to welcoming you back in the near future.
Guest User
Deluxe Twin Room
Checked in Mar 2025
Family
6 Reviews
5.0/5
Outstanding
Posted on Apr 6, 2025
Rooms are small but clean. Like the inclusion of a bathtub. Staff is friendly and helpful. Location good for walking, bus, or taxi. Great value for money.
Response from Property: Thanks for staying with us. Your valuable comments will certainly assist us to maintain and further improve the quality of our services and look forward to welcoming you back in the near future๏ผ so that we can provide you with a better experience again.
Angus
Deluxe Double Room
Checked in Mar 2025
Business travelers
21 Reviews
4.7/5
Amazing
Posted on Apr 8, 2025
This hotel is my favorite one whenever I am going to take a business trip to Macau.
Response from Property: Thanks for staying with us. Your valuable comments will certainly assist us to maintain and further improve the quality of our services and look forward to welcoming you back in the near future๏ผ so that we can provide you with a better experience again.
Guest User
Deluxe Double Room
Checked in Nov 2024
Couples
5 Reviews
4.2/5
Very Good
Posted on Dec 23, 2024
I recently stayed at City Viva Hotel in Macau and had a mixed experience. The hotel was clean and well-maintained, which I appreciated. However, there were a few issues that affected my comfort during my stay.
The main issue I encountered was with the room temperatureโit was impossible to adjust it to a warmer setting, which made the room feel quite cold. As a result, I had to wear a jacket inside the room to stay comfortable. Additionally, the air quality was a concern; despite the hotel being clean, the environment felt smoky throughout my stay. There was a constant smoky odor in the air, which was unpleasant and detracted from the overall comfort of the room.
I was also required to pay a deposit of HK$500 at check-in, which is something to be aware of when booking your stay.
Overall, while the hotel is clean and offers decent amenities, the temperature control and smoky environment were drawbacks that impacted my experience.
Response from Property: Thanks for staying with us. We appreciate your feedback and look forward to welcoming you back in the near future.
Cheuk Yin
Executive Suite
Checked in Jan 2025
Travel with friends
6 Reviews
4.0/5
Very Good
Posted on Mar 12, 2025
nice and clean hotel, but not enough pillow that day when i checked in
Response from Property: Thanks for staying with us. We appreciate your feedback and look forward to welcoming you back in the near future.
Guest User
Deluxe Twin Room
Checked in Dec 2024
Family
1 Reviews
2.5/5
Posted on Jan 5, 2025
Bugs in the bathroom. Whole room stinks like the previous guest smoke.
Response from Property: Thanks for staying with us. We appreciate your feedback and look forward to welcoming you back in the near future.
Guest User
Grand Twin Suite
Checked in Nov 2024
Family
49 Reviews
1.7/5
Posted on Dec 22, 2024
Like a budget hotel but the price is a bit high
Response from Property: Thanks for staying with us. We appreciate your feedback and look forward to welcoming you back in the near future.
what I liked is staff at reception, they helped to order taxi, but they need to get rid of all the paper work, because it takes guests valuable time to check in and check out.
Unfortunately, we were given a smoking room, smell was strong. a little difficult to find the hotel, as they need to install some signs with logo or naming on the building. Overall 3.5. good value, but need to work on minimal standards.
Response from Property: Thanks for staying with us. We appreciate your feedback, we will definitely take this issue seriously and will thoroughly investigate. Look forward to welcoming you back in the near future so that we can provide you with a better experience.
Guest User
Deluxe Double Room
Checked in Nov 2024
Solo travelers
1 Reviews
4.0/5
Very Good
Posted on Dec 26, 2024
No facilities and no food room service.
Response from Property: Thanks for staying with us. We appreciate your feedback and look forward to welcoming you back in the near future.
Rawb
Grand Twin Suite
Checked in Feb 2024
Travel with friends
28 Reviews
3.7/5
Posted on Apr 7, 2024
Very worth the money for friends of 4, spacious but needs a little cleaning. Quite far from hotel to casino but overall still worth staying.
Response from Property: Thanks for staying with us. We appreciate your feedback and look forward to welcoming you back in the near future.
Guest User
Grand Double Suite
Checked in Jan 2024
Couples
3 Reviews
5.0/5
Outstanding
Posted on Feb 13, 2024
Excellent service specially the Front desk they are very helpful and understandable we can communicate easily they speak English ๐๐๐i recommend the million dragon๐๐๐
Response from Property: Thanks for staying with us. We appreciate your feedback and look forward to welcoming you back in the near future.
kam yuen
Deluxe Twin Room
Checked in Feb 2024
Family
10 Reviews
3.7/5
Posted on Mar 19, 2024
1. Difficult to call taxi for dinning
2. ๅฐ้ป-Good
3. ๆดๆฝๅบฆ-Acceptable
4. Service-Nice
Response from Property: Thanks for staying with us. We appreciate your feedback and look forward to welcoming you back in the near future.