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5 star

The Westin Palace, Madrid
4.4/5119 Reviews

The Westin Palace, Madrid

Madrid City Center Madrid|1.31km from Estacion de Atocha
As a Marriott Titanium / Lifetime Platinum Elite Guest, our family [husband, wife and two young daughters] decided to visit Madrid, Spain to start our month-long 2023 summer vacation in Europe. We spent five (5) nights at Westin Palace Madrid using our Bonvoy points in late May / early June 2023. Please see the thirty-eight (38) photos we posted with this review of all aspects of the hotel. Within days after making our five (5) night stay using Marriott Bonvoy points approximately ten (10) months prior to our arrival date, we emailed General Manager, Pablo Flores and advised him of our future stay as well as our special requests, including our request for an Executive Suite, which would comfortably host our family of four. Within hours of our email, we received a thoughtful reply Paloma Hidalgo, Director of Rooms, whom immediately provided us with a complimentary guaranteed upgrade to an Executive Suite and further, Ms. Hidalgo readily granted all of our other special requests. The prompt response did not come as a surprise to us given how active the management of this property is in reading and promptly replying to past guests on Trip Advisor as well as the Marriott Bonvoy website, which is but a mere sign of management’s commitment to exemplary customer service. Not surprisingly, we were overjoyed with such a response and really looked forward to our future stay at The Westin Palace Madrid. This gorgeous historic hotel is magnificently located in Madrid overlooking the Neptune Fountain and less than a three minute walk to the Thyssen-Bornemisza Museum, less than a five minute walk to the Prado Museum and less than a ten minute walk to the Reina Sofia Museum. It is also extremely close to Retiro Park and is within an easy 15 minute walk to Puerta del Sol, Plaza Mayor and the Gran Via as well as many bars, restaurant, trendy cafés, market and other cultural attractions. You can easily walk everywhere throughout the entire city but public transportation options abound in close proximity to the hotel as well. Our initial visit to the Westin Palace Madrid did not disappoint, especially when the hotel accommodated our extremely early check-in (before 9:00 am). The check-in process with Ms. Hidalgo, Estefanía Martinez, Front Office Assistant Manager and Juan at the reception desk was a breeze. Further, Ms. Martinez was kind enough to personally escort us to our suite and show us all of the features and amenities of same. This was very thoughtful on the part of Ms. Martinez and very much appreciated. Throughout our entire five (5) night stay, Ms. Hidalgo and Ms. Martinez were especially helpful and friendly. We simply loved our Palace Executive Suite with slightly over 1,000 square feet in total space with a sublime view of the Neptune Fountain; it was truly remarkable. Further, upon entering, we discovered that Mr. Flores and his team were kind enough to provide us with several 1 liter bottles of both sparking water (Vichy Catalan) and sti

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Explore Guest Reviews of Hotels in Madrid

Searching for hotels near Estacion de Atocha? Compare room rates and reviews to find your ideal stay.
Eric Vökel Boutique Apartments - Atocha Suites
4.3/592 Reviews
Overall, the price is very high, and the trip is close to the Atocha train station, but it is very tiring to push the suitcase. There are 2 supermarkets near the hotel. It is convenient to buy daily necessities, and it is also near to Lichi Park . You have to clean the room by yourself. The room is quite large. On the last day, you must pay attention to LOCKER who checked out your luggage. Otherwise, it will be used up by others and there will be no place to send it. . . . .
Hard Rock Hotel Madrid
4.4/5128 Reviews
Lavapies
We stayed for a week and really enjoyed it. Exceptionally clean, really friendly and attentive staff, good atmosphere in the downstairs bar area and on the roof bar, good breakfast and very comfy, well equipped room. Wasn’t too sure initially about the area but we soon felt very comfortable and found some great bars and restaurants locally off the tourist trail. Great location for walking to the centre, La Latina, El Rastro, the park (El Retiro), the art galleries and metro/train connections. Loved Madrid.
Urban Sea Hotel Atocha 113
4/559 Reviews
Madrid City Center
Close to Atocha Railway Station, we walked to the hotel for about 15 minutes, and should be closer to the entrance. Free freshly ground coffee, tea bags and biscuits are available at the front desk for your own use. The room faces two of our rooms, one to the road and one to the patio. The downside is that there are no trash cans in the room and there is no kettle. We stayed for one night and the next day, I thought it was ok.
60 Balconies Art
4.5/563 Reviews
Madrid City Center
This review is for 60 balconies iconic. So, a surprise for me, after reserving on booking.com, is that this is an apart hotel. Positives - the location is AMAZING and the room (we had an appt for 3 people) was EXCELLENT . Staff were very helpful. Very clean throughout. Bed was super comfortable. Kitchen was well equipped. A gorgeous breakfast was delivered every morning. Bread, fruit, yogurts, cereals… Negatives - pool (which had workmen upgrading the roof terrace) was freezing. Naturally, not heated, but attached to hose from mains water. Icy. Personally, not a fan of the frosted glass doors/walls to the toilet. We had a large teenager sleeping on the pull down single bed. Was a bit small. Positives far outweigh the negatives. As long as you don’t have your heart set on swimming, you will not regret staying here.
AC Hotel Atocha
4.3/5110 Reviews
There are amenities, but no slippers. The water pressure is good! The location was also convenient and good for taking the train to other cities within walking distance of Atocha Station. However, the staff is friendly and the service is good. The room size is not that big.
Only YOU Hotel Atocha
4.5/577 Reviews
This hotel is literally across the street from the Madrid Atocha train station. Very easy to find once you exit the station. Centrally located, we walked to El Retiro park in the morning. We also did the hop-on-hop-off bus tour which dropped us off close to the hotel. Hotel itself is beautiful, every staff extremely nice and helpful. Despite the central location, we found the rooms to be quiet. We bought the buffet breakfast when we booked and it is WORTH EVERY PENNY. It is at their rooftop restaurant which not only has an amazing view, the food was DELICIOUS. Beautifully presented with many many options including an omelette/egg station. Early morning was a bit chilly in early October but they had heaters on which was an added bonus. We also had drinks and some tapas at night at the same rooftop, which were delicious as well. We would definitely return here if we are ever in Madrid again. You can't go wrong.

Frequently Asked Questions

Madrid Travel Guide

Looking for hotels in Madrid? Trip.com is a great place to start. Book your hotel on Trip.com for an amazing travel experience. While traveling to Spain, Madrid is one of the most popular destinations. Madrid is a city with tons of tourist attractions. You'll never want to leave!

Madrid–Barajas Airport is the primary airport in Madrid. It's easy to reach Madrid. The city can be reached by plane, train, and car.

There are 1494 hotels in Madrid on Trip.com, including luxury, boutique, and budget hotels. When looking for hotels in Madrid, there are likely good options at a nightly budget of just 142 USD. There are 29 five-star hotels in Madrid at an average price of 396 USD per night. There are 168 four-star hotels in Madrid at an average price of 232 USD per night. There are 141 three-star hotels in Madrid at an average price of 163 USD per night. There are 130 two-star hotels in Madrid at an average price of 83 USD per night. There are many well-known chain hotels in Madrid. In Madrid, there are hotels under the Novotel brand. Travelers who favor this brand can choose to stay there to enjoy the luxury services provided by Novotel. Novotel is the most popular brand among tourists. Senator Barajas in Madrid is a favorite among Trip.com users. Hotel Paseo Del Arte is also one of the most frequently chosen hotels.

If you stay at a hotel in downtown Madrid, nearby attractions like Plaza Mayor, Monumento a Alfonso XII, Puerta del Sol can be your first stop. For short trips in Madrid, Royal Palace of El Pardo, Terraza de Chamartin, Ciudad Deportiva de Real Madrid are all good options. The most famous attractions locally are Royal Palace, Plaza de Oriente, Square of Spain. With a developed commercial area, visitors can head to Calle de Serrano, Gran Via, Mercado de San Miguel for a great shopping experience.

Average Temperature

• January to March: 10.34°C during the day, 6.1°C at night

• April to June: 19.2°C during the day, 13.74°C at night

• July to September: 26.27°C during the day, 20.22°C at night

• October to December: 12.29°C during the day, 8.54°C at night

Average seasonal Rainfall

• Spring: 32.67 cm

• Summer: 41.33 cm

• Autumn: 17.67 cm

• Winter: 53.67 cm

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