Hotel Puerta America
Latest booking 12 hrs ago
A nice hotel with many lovely features on each floor , shame about no coffee making facilities in room a huge disappointment as it’s the first thing we like when we wake up , only ate in hotel once food was terrible for a 5 star had to send my husband’s back and got a very cold response from waitress , put things on our table we didn’t ask for and expected us to pay €12 for a bit of bread it’s not how it should be , we were not willing to pay the full bill and the waitress was rude and if looks could kill , receptionist were helpful and sorted any issues out we had , please employ staff that know how to be with customers it stopped us eating there again at the very expensive cost.location was okay but not as central as we were lead to believe but still worth a visit just for the style . Please be warned the pool is ice cold as not heated and lots of the hotel was closed so we didn’t get to use most of it and that was disappointing as it was one of the reasons we booked with them.it wasn’t a cheap hotel we were a couple with our parents and expect coffee making facilities in our room at that cost. Please take that on board hotel owners .
Excellent
264 Reviews