Madrid Chamartin 4-star Hotels

The environment was generally well and close to the train/subway station. However, it was very difficult to locate the place at first because you have to go up a floor to discover the hotel. Apart from that, the construction hasn't stopped once I checked in so there was a lot of noise around. Plus the elevator outside of the hotel broke down twice while I was there. The bath and bed is generally well. Although I should warn those who wishes to stay, this hotel's equipments are fairly aged and it's near to impossible to turn the AC to the temperature you want. The breakfast was rather nice and I enjoyed the varieties of food it provided. The breakfast was not something fancy but definitely had more choices than the last hotel I stayed in Barcelona. In general, a nice place to stay. The staff were very kind and helpful.

Our hotel at Crisol Vía Castellana was okay but nothing more - to be honest I expected more, especially from a 4 star hotel. To start with the good things: the service is okay, breakfast is very nice and the metro and busses are right infront of the hotel (you still need to take 2 different trains to get to the most famous places though). Depending on the room you have a view above the street which can be enjoyable. You receive some cute chocolates and cosmetics when you arrive in the room. Nevertheless the hotel really needs a renovation! Starting with the lobby that only has some old and dirty sofas placed inside and could be designed in a way more comfortable way. The rooms really disappointed me!! We booked one king size bed and had two single beds. The safe didn´t work. The water in the shower changed from hot to cold very quickly. Most of the doors and shelfs had damages and looked very used. All in all I wouldn´t choose the hotel again unless it´s been renovated.

The room you book through trip does not match then what I try to allocate the hotel. It was a 16-metre-square room and the reality was that it was not reached 10... Only a single bed and a desk that could not be used because there was a TV on it. I was going to pay a extra in the hotel to get a NH room. The hotel blamed Trip for this problem.

Sanitary conditions are good. It is just diagonally opposite to the alfonso XIII exit of Metro Line 4. There is a supermarket next to the hotel. It is very close to the airport and the city. The area where the hotel is located is relatively safe. There is no encounter with black people and robbing. A friend lost his wallet. In addition, the subway recommends that you buy a day card, one day card, three day card, 7 day card is very cost-effective.

We chose this hotel over one right in the middle of downtown, and it was a good choice. Close to bus and metro stops, the ride to more touristy areas wasn't long, and we got to see a quieter, residential area. The restaurant and breakfast are excellent, including gluten free croissants-- no other hotel during my travels in Spain had such good gluten free options, they were great quality. They also have vegan options, including a delicious veggie burger. The room was fairly spacious, well appointed and comfortable. Overall a great stay.

I found this hotel because everything closer to the city centre was booked on the day. It is located in the Chamartín district, a nice residential area with lots of restaurants and shopping not too far away. It may not be the best location for tourists, for me as a business traveller it turned out great. If you can´t walk to where you have to go and don´t bring a car, there is a metro station some 5 mins away. Also, finding a cab or Uber is easy and convenient. Parking was fully booked but I managed to park on the road. Make sure to feed the meter! There is also a big public parking close by, the hotel will give you indications. My room was modern and comfortable with a nice city view on to Castellana and some apartment blocks. AC hotels are not the same standard as Marriott hotels, so I am giving my stay 5 stars on the basis of that. My bed was very comfortable, the bathroom roomy and functional, there was a mini bar and a coffee machine, internet was free of charge and fast enough. I had a working desk and enough sockets to charge my appliances. I paid a bit too much for my liking but it was worth it. I walked to a really classy Corte Ingles not too far away and also to a restaurant. For breakfast I ventured into the residential streets behind the hotel and found a little typically Spanish bar. Hotel staff was very friendly and helpful. In the lobby, there is a big working table where I could see myself having a meeting with colleagues in a comfortable atmosphere. Would definitely go again.

My wife and I stayed here for 4 nights in February. We would never stay here again. In terms of facilities and comfort, we had a pleasant stay. Our bedroom was large, clean, and well-furnished, and the adjoining gym and spa is fantastic. We opted for a VIP stay, meaning we were on the VIP floor (the highest floor – 15), and this included a VIP lounge, and free gym and spa access. Unfortunately, our stay at this otherwise decent hotel was overshadowed by a theft from our room. One afternoon, whilst we were at the gym, I had a €50 note stolen from my wallet, which had been left in our hotel room. I only realised a few hours later when we were out for dinner. When we traced back our day, and our spending, it became clear the money could only have gone missing when my wallet had been left unattended in the room for 4 hours. The theft of the money is not hugely fundamental. (We were planning to leave a much bigger tip for the hotel staff than a mere €50.) The sad reality, however, was that our trust and safety had been compromised. We no longer felt safe to leave valuables in our room. We felt violated, and our trust in the hotel had been breached. This incident was made worse by the poor way it was dealt with by the Guest Relations Manager, Paul Cozma. Paul approached us during breakfast the next morning. He said he wanted to resolve the issue and repair our trust in the hotel. He asked us for ideas on how to fix the problem. We couldn’t think of anything at the time, but a few hours later we suggested the hotel arrange a free taxi for us back to the airport later in the week (€30). This would have been a nice gesture. Later that same day, Paul and the hotel rejected our suggestion. In the end, the hotel failed to do or offer anything. We had asked Paul whether anyone from the hotel had accessed our room between 12pm and 4pm on the day in question. (The room had already been cleaned at 11am.) Paul told us, yes – a member of staff had entered our room between those times. However, this member of staff was a “long established and trusted employee who had worked at the hotel for 30 years”. Consequently, nothing was done. No questions asked. No investigation. No apology. To his credit, Paul Cozma was always polite and respectful. However, for a ‘Guest Relations Manager’ Paul has no power or influence to maintain or repair guest relations. On the day we were leaving, Paul even admitted to us that he had failed to offer any solutions or take any action regarding the theft from our room. Having read the reviews on Tripadvisor, we noticed that other people have had similar experiences. Whilst staying at the hotel, other guests have had money stolen from their rooms. We cannot recommend staying at this hotel, therefore and we would encourage readers of this review to think twice. Ask yourself this: if multiple guests at this hotel have reported money being stolen from their rooms, most likely by the hotel’s own staff – with the hotel failing to

This is a small hotel with very classic decoration, very nice entrance and atrium. In spite of having gone through the pandemic time, it has managed to survive, probably due to the good location and extreme kindness of the staff. At the moment it is still running with very little staff, but they are dedicated and make you feel well. They are very attentive and friendly. The rooms are very spacious and clean. Most travelers say that the beds are comfortable but as we like hard mattresses we find them a little too soft. The ground floor is an area were one can meet friends and have a coffee in a very relax way. It has a fitness room and a very clean sauna. Also it has its own parking, although it is not connected by lift to the hotel, so one has to unload the luggage in front of the entrance.

I really love this hotel. I welcome cakes and bear candy on the first day. It is delicious, and the quality of the toiletries is very good. The hotel has a free mobile internet, a deposit of 200 Euros, and a refund. The breakfast area is small but it is really pleasant. Sitting on the balcony and enjoying the sun and tea, it is full of holiday. I will definitely stay again next time.

The hotel is in a very central location at Gran Via (main shopping street). Metro station is just a few meters away. The staff is very friendly and the rooms are quite big. There is also a nice rooftop bar with good cocktails. Due to the location the hotel is great for a weekend trip to Madrid. I would definitely stay there again.