DERBY HOTELS COLLECTION Properties in Madrid

Lovely hotel, amazingly centrally situated, and so we were able to walk to all the things we needed to see and do. Breakfast excellent with a good choice of hot and cold food. Staff generally very kind and polite. Our one complaint was that the TV in the bedroom we had, kept losing or freezing the picture on the BBC world news channel, and a small icon kept appearing from LG, which after waiting a while restored the screen. We complained about this on the first morning we were there, and the reception noted it and siad an engineer would go and attend to it. This was not done and for the whole stay sadly we were frustrated by the TV which was really of no use to us what so ever. I have read other similar stories on Tripadvisor about the same complaint, and so clearly the hotel is aware of the problem but seemingly chooses not to do anything about it. This is a shame, beacuse something so easy, and expected would make a huge difference to one's enjoyment of the room. Other than that, really we had no complaints, and would certainly stay again.

The location is very good, close to Puerta del Sol and Retiro Park. However, the cleaning staff had a bad attitude and often opened the door directly into the room. I stayed for three nights and only made the bed one night. One night when I returned to the hotel, I found that the door card for power supply had been pulled out. There were hairs on the towels in the bathroom. The mini bar was not replenished in time. As a five-star hotel, there are many areas that need improvement.