Novotel Madrid City Las Ventas Reviews

Everthing is good in this hotel the only issue is the high-pricing they take for ice drink which is 9 euro for ice, if you have 2-3 ice drinks its around 18-27 euro which is very high pricing comparing to other htoels (3-5 euro price), also the soy milk they take 2-3 euro which is high pricing (free-1 euro in other hotels), they have to reduce the pricing for small items, if yes this hotel will be with higher grade above 4.5 becuase the room is great and also the gym.

Clean and receptionist are very accommodating. I like the waiter downstairs speaks English and serve the customer well. they have restaurant. It’s a shame I didn’t get his name

Not the greatest of service by a chain of hotel like Novotel. The location is far from city. Rooms were clean and tidy though.

Far from the center but quiet. Nice neighborhood. Near restaurant and grocery. Busy but good breakfast. Had a long wait for the lift.

Nice and new hotel. Very good breakfast. Well located. Just 7 or 8 euros to city center by taxi.

Location is a bit far but close to bus station,20mins to city center. Very clean room, modern design, breakfast is awesome

Pool was closed but when I booked it there was no mention of the pool closing for ' the season '. The pool does not open again for months. Very frustrating as the pool was one of the main reasons we booked hotel. After September the pool is closed.

Booked on Trip.com for Novotel Premium Room but ended up staying on the Ibis Style Floors. Asked the front desk after check in and they confirmed that this was normal because all rooms are the same on all floors. Not sure if this was normal or not…

Stayed with another family here, our price was including breakfast which was very good

I can’t explain the emotions, they’ve gave us. the best staff ever.

Good hotel option in the area. Location is good and easy to get to the center of the city.

Great hotel, kind staff.

I will definitely stay at this hotel again. Clean, new and good service

Very good hotel