Guest User
September 22, 2023
Overall a positive experience. Positives: Great communication through sonder app and WhatsApp before check in. Storage lockers for early arrivals Location close walking distance to the main attractions Metro stations(Sol & Sevilla) 5 mins walk. Atocha train station about 20 mins on foot. So many great restaurants nearby, our favorites Pampa Beef, Bar Baografo (for breakfast) El Chaparrito (6 tacos for €12🌮) Carrefour Xpress grocery next door, super convenient, there is also a larger Carrefour and a Lidl about 10 mins away by foot. Great air conditioning in room Ample kitchen with all the basics Washing machine (only a rack for drying, but it works well, we put ours next to the outer window when we left for the day, the afternoon sun did the rest) Super quiet if you properly shut the outer window, the glass doors, the solid wood shutters and the curtains. We were on floor 4 facing the street and it was like a tomb, did not hear any of the revelers who are out there till 6 am everyday. Bed very comfortable ( ask for 2 extra pillows on the app and they will be delivered in short time) A few negatives: Elevator broken for 3 days (there is only one, so if you absolutely need an elevator maybe a large hotel would work better for you. Fire alarm at 7am and no staff on site to deal with it, had to wait 30 minutes for the police to arrive to shut it off. No cups for the water dispenser in the lobby, after trudging our suitcases via 2 different subways from the airport we could have used a drink but there were no cups, luckily the Carrefour Xpress next door.