New Point Opera Reviews

Great location. Room was clean and big enough for luggage. Some reviews said that the hotel was very noisy and it’s true. External noise from the street. Internal noise comes from neighbouring rooms and corridors. The noise continued well past midnight, making it impossible for me to get the quality of sleep I needed. I also experienced frequent slamming of doors and loud conversations in the hallways and lobby throughout the night (till 3am!) further disrupting my rest. I couldn’t understand why the staffs didn’t stopped them. I felt that the hotel does not have the intention to manage the noise problem. Hydraulic door buffer can be installed easily to reduce some noise but it is not available in this hotel.

great location just need softer towels

Location and service was excellent

Nice one Good location

The hotel is right next to Plaza Mayor, with many shops nearby, and it is very convenient for dining and shopping. The room is large, clean and tidy, with kitchen facilities for self-catering. There is no parking lot and no breakfast is provided.

The hotel is in a great location. You can walk to various attractions within a few hundred meters. There is no breakfast, but there are kitchen facilities, tableware, etc. When I left, I noticed that the lobby seemed to provide coffee and wine. I didn't notice it when I went in and out every day. I'm not sure if it is free. The two girls on duty at the front desk were pretty standard. They would give good answers to any questions. But when I checked in my luggage that day, I met the girl who asked me to take it in because I didn't give her a luggage tag. I asked her and she said there was no luggage tag! She said coldly, "Are you worried that others will take the wrong luggage? Others are also worried that you will take the wrong luggage!" This sentence is unacceptable. I had to take photos myself in case the luggage was taken by mistake. Another thing is that I checked in my luggage at 10 o'clock in the morning, and then went out to continue shopping. Later, when I arrived at the airport, I found a straw hat left in the room. Normally, if the cleaning staff saw it, they should take it to the front desk and inform me that I had left something behind. However, I went back to pick up my luggage in the afternoon and used the hotel car to go to the airport, but no one told me that something was left behind. It seems that the cleaning staff may have taken it away. Although the straw hat is only a dozen euros, it feels bad because if it is a domestic hotel, they will notify the guest or Ctrip if they find it later. This point will deduct service points. Attached is a picture of the straw hat left in the hotel

Although it is an apartment, the sanitary environment is basically up to the hotel level. There is a 24-hour front desk. There is a special room on the first floor for free luggage storage. Although there is no luggage tag, it should be safe based on the trust of the guests. The room is larger than the average hotel. There is a small living room for luggage. The washbasin is relatively small, but it is enough. The location is also relatively central. You can walk to the main square of Plaza del Sol. In addition, the front desk can help you raise money to book a taxi to the airport. There is no additional charge. The driver arrived on time, which is very convenient.

The location is very good. It is very close to various attractions. The surrounding subway stations are also very close to several lines. There are many delicious foods downstairs. There is also a British Palace for shopping, which is very convenient. I don’t know if it’s because I booked a standard bed one-bedroom room. This room is on the second floor with only one small window. It feels a bit cold and light can’t get in. It’s not ventilated. The sound insulation is not very good and I will be woken up at night. The room has various facilities, which are very new, such as microwave ovens, pots, etc. Unfortunately, I didn’t have time to use them. In general, the location is advantageous. You can see for yourself whether the cost performance is suitable.

The environment is very good, and transportation is convenient. Shopping is easy. The location is good, and it is close to the important scenic spots in Madrid. You can walk around and see without taking a car. The safety is also good, and there have been no accidents or thefts.

The room size is okay, the kitchen appliances are well-equipped, it is convenient for cooking, and the heating is good. It has one bedroom and one living room. It is very lively for a family of 4 when traveling. The price/performance ratio is good. The location is in the center of the city center. You can walk to the main attractions in Madrid within half an hour. arrive.

The room type is quite strange, barbell-shaped, and the service is nothing special but at least friendly. The location is the biggest highlight, and it is very convenient for eating, drinking and having fun. Cleanliness, cleanliness and quietness are no problem.

The room is great, well-equipped with complete set of utensils including dish soap, very clean; the location is super good, and it is very convenient to walk to the attractions. Shopping is convenient, and the service staff are also nice. They helped me print my high-speed rail tickets and can store my luggage. recommend.

The hotel is an apartment hotel, where you can simply cook and eat. The room and living room are separate. The small balcony outside the room has a unique atmosphere. The hotel is in a good location, and there is a food market right outside the door.

The location is excellent, just a few dozen meters away is the pedestrian street. You can walk to all attractions. The reception staff are very polite. If I go to Madrid, I will choose this hotel again.