Oshun Madrid Norte

They are irresponsible, lying scammers. We made a reservation for five people through booking. The same Saturday that we arrived in the morning, Booking informs us that the reservation has been cancelled. Concerned that we did not understand, we tried to contact the owner of the loft we had booked. It was impossible to contact the owner, he did not take the calls. We spoke with booking and he tried to find a solution to what was happening. Booking told us that the owner assured him that we called to cancel the apartment, which is and a big lie. We asked for explanations and evidence to prove it but since they were not, they quickly and quickly returned the amount of the loft via bank deposit and without any explanation. They left 5 people at 2 in the afternoon without power and without having a place in Madrid to sleep. An irresponsibility and a tremendously terrible lack of knowing how to manage. I don't recommend it to anyone If they don't want something similar to ours to happen to them because you find yourself trying to find a place for 5 people on the same day in a Madrid that is a complicated and very difficult situation in the end hopefully we succeed but never, never I will recommend this site to anyone. Booking behaved perfectly and wonderfully the whole time we tried to fix it but the owner who manages these apartments is incompetent and has an incredible lack of responsibility. I put a zero to all the valuations that are possible. Zero in everything. So you know if you don't want to see yourself in the same circumstances. There are millions of wonderful hotels around that fulfill their mission and are dedicated to their customers. If it hadn't been for booking. He wouldn't have even refunded us the amount we paid, why did he cancel the reservation and if you cancel, you don't have the right to a refund, but how did he see that it was a hoax, an oversight, an oversight or a lack of organization when managing the reservations, there was no choice but to return it.

They canceled our reservation the same day we entered, they had rented the apartment to other users, it had been paid for weeks before, we were left standing at the door and with nowhere to spend the night, after calling their phones a thousand times we got a personal one and they told us that we ourselves had called and canceled LIE they did not give us any alternative, we lost hours in contacting them so that they would not give us a solution, finally we had to find new accommodation on our own. Overbooking is an unorthodox practice, but after all we stayed one night and they had the option of renting it to other people for more than one night, thanks for letting us down and wasting our time.

We paid for 6, it was barely equipped for 4. Carlos's pump was not hot, only lukewarm. It lacked crockery, bedding, non-existent face towels, and it was quite dirty. We asked for another set of keys and they didn't even answer. The water boiler was punctured, the pan impossible to use. It is not recommended

All fatal, they are scammers. An apartment that they offer for 6 people only has equipment for 4. Heat pump from glacial cold to volcanic heat. They also cheat with the bail, they invent a lie so as not to return it. The apartment very cuqui, but everything else horrible. Dirty, masks from former tenants lying around... I wouldn't recommend it to my worst enemy.

Appartamento carente nei servizi, mancava di tutto e di più, equipaggiamento insufficiente rispetto al numero delle persone. Arredamento di bassa qualità. Uno degli appartamenti era molto freddo, la pompa di calore non è sufficiente a scaldare l'ampio appartamento su due livelli e senza controsoffitto e non avevamo neanche le coperte di scorta. Gestione del proprietario, pessima neanche una parola in inglese. Dopo il check-in risulta completamente assente, non risponde alle chiamate e ai messaggi, né sul numero whatsapp né sulla chat di booking. Ci servivano asciugamani, coperte e pentole perché non ce n'erano abbastanza. Siamo riusciti ad averli dopo 2 notti di soggiorno perché l'abbiamo fatto chiamare dalla polizia di Madrid.