Reviews of Pensión Estrella

Nightmare! Disgraceful! Terrible Experience – Avoid at All Costs I had an extremely disappointing stay at this property. Here are the major issues I faced: • No Communication: No one answered the phone or responded to messages on WhatsApp, even when I needed urgent assistance. • Terrible Check-In: We waited nearly two hours to check in because there was nobody at the property, and it was impossible to get in touch with anyone, • Room Issues: I booked a double bedroom but was given a twin room. Despite showing my booking confirmation, the hotel refused to acknowledge their mistake, we were waiting to change to the other room from day 1, finally the hotel ignored it, the pictures shown on the website is totally different, it is misleading and misrepresentation of the information from Trip.com. • Tiny Room: The room was so small, it felt like staying in a box—completely unacceptable for the price paid. • No Support: If you have any problems during your stay, don’t expect anyone to help. It’s a huge safety risk, especially in case of emergencies like a fire or accident. Overall, this was an extremely terrible experience, and I would strongly advise others to avoid this property. It’s not worth the stress or risk!

Very good staff!! And very lovely room! Located in nearby the shopping center and walkingable to everything!!

Check in takes time! Unclear instructions! Many customers was waiting outside this hostal, and no one tells them what to do. I can see it literally every day.

The online check in form was not in english version. It was very difficult to use the key which was provided by the hotel to open the door at main entrance. Water prevent door n the bathroom was broken in Room 201. It was smell from the bathroom. Nobody to change the bath towels and clean in our next booking day.

I’d accept remote concierge for check-in but it took ages for a non-Spanish speaking traveler to figure out the right number. The main door of the property is worn just like the one of the bedroom - yea what exactly this price could offer you is a bedroom. Poor ventilation anyway thank god I’m visiting Madrid during the short-lived rain season. Unless you are really seeking for a so-called private single bed it’s better for you booking a shared dormitory somewhere near to it.

Overall it fits my budget and location is great. Although a little bit noisy if someone walk into the room. Little hard to find and check in is remote, it could be better if the check in process can be prior to arrival so you don't have to wait outside or inside the building.

The environment is fair, but its cheap, so with high cp value.

The room was quite small, but it was enough for one night. The bathroom was more uncomfortable because it was so small. The cleaning was a bit poor, though. But the service was very good, the guy at check in was very friendly. And the location was great.

You feel like you're in a prison and the location is the Bronx, but right in the center. For people who don't understand anything about the lower class, this is absolutely catastrophic!

The room is small and smells bad. You can't even sit on the toilet.

When we arrived at the hotel, there was no receptionist at all, and the door was locked and we couldn't get in! I called them several times and got hung up on several times. It was a terrible stay! ! !

The location is perfect, because it is next to Gran Vía, as for the facilities, the beds are very uncomfortable, the shower is small and without a screen, so when you wash your hair all the water comes out and you wet a towel.

I already knew the place well, maybe the beds need blankets or duvets because it is a little cold

Honestly, it is in somewhat terrible and deteriorated conditions, the bad smells from the street come in....otherwise, the bed is very comfortable and to be quiet it is fine and also sometimes it is very economical.