We made a reservation for 4 nights. We notified by mail that it would take time to arrive, due to the time of the flight and the time to get from the airport to the center (which, unfortunately for us, had our train line interrupted just that day and they diverted us). Upon arrival, the girl half scolds us for the time we arrived and tells us that they almost left us on the street, that she was already picking up to leave (there is no 24 hour assistance and the phone they have written down goes off/out of coverage ). But at no time did I receive any email or call from him. They claimed that only Destinia's phone number appeared (website where we made the reservation), but they did have my email. The hostel is very close to the Capitol cinema on Gran Vía, due to its location, it's really great. From there you can walk to the center or move by metro, you have the stops of Santo Domingo, Callao and Gran Vía nearby. It is located on the second floor of a 4-storey building. The entrance gate costs a lot to open when you arrive loaded with a suitcase, jacket, bag and so on. There is a small flight of stairs to access the elevator (to take into account people with reduced mobility), a tiny elevator in which a person of large constitution would be overwhelmed. As you exit the elevator on the second floor is the door on the left. Once inside it is a corridor with several doors (each of the rooms of the hostel), decorated with vinyl. The room has a small plinth, which if you're clueless you won't even see it. It is a standard size room, with a tiny bathroom of 1 square meter with sliding door, no closet, just a shelf + clothes rack type bar with 4 hangers. With a very striking vinyl, in our opinion a little ornate. With a balcony-type window that overlooks the street, with a blind. It has heating that makes the stay in the room very pleasant. A small TV hanging on the wall, to take advantage of the space. The mattress and pillows, very comfortable, the truth is that you slept well, except for the noise from the street and from the rooms next door. The bathroom is mini, you have to juggle to put a toiletry bag and even to take a shower (although it is not a shower, but a mini-bathtub), with little light inside. There is no hair dryer in the room, but it is true that upon request, the girl lent us one and told us to leave it in the room during our stay. They clean the room every 2 days, but the day they cleaned our room they only made the bed, because they didn't change sheets, towels or even sweep, or replace toilet paper. Inside the door of the room, a sign informs that €20 will be charged for each missing or damaged towel due to makeup, grease or dye. €20?? I am a careful person with my own things and even more so with other people's, but reading that sounds threatening and abusive to say the least. Our experience with
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