Staff professional, friendly and helpful, room clean, bed good, shower good, wi-fi good, room price great for this location. Free coffee, tea, cocoa, mini muffins and croissants at the reception area where you can sit and chill. There is even free milk in the small fridge (you can put your stuff there too). The location is perfect, you can walk everywhere. Some would say rooms are maybe small and not so quiet but for what do you need a big room when you are in a town like Madrid, you are anyway all day out... At least we are :) And when we talk about silence, you can not really have that in a big city and at this location which is in the city center (probably in a big hotel with additional isolation but for that you need to pay much more money). In my opinion this small hotel is a perfect place to stay and we will definitely come back when we are again in Madrid.