Hotel Villa Real, a Member of Preferred Hotels & Resorts Reviews

Response from Property: Dear Guest, Please accept our sincere thanks for your kind review.It is a pleasure to know that your stay at Hotel Villa Real was so enjoyable.We are delighted that you found our location convenient for exploring the city's major attractions and that our front desk staff were able to contribute positively to your experience. It is also gratifying to hear that the proximity to various dining options and a mini supermarket added to the convenience of your visit.We look forward to seeing you again in the future.We also wish you happy Holidays,Andreu Canals, General Manager

Response from Property: Dear Guest,We sincerely appreciate you taking the time to share your feedback about your stay.We are delighted that you had an enjoyable experience at our hotel.It's wonderful to hear that you found our staff friendly and welcoming, and our hotel to be of good value. We take great pride in providing exceptional service to all our guests. However, we regret that you experienced some discomfort due to noise from other rooms. Our hotel, being a classic building in the heart of Madrid, has certain architectural characteristics. Regarding the gym, while it is compact, we aim to provide essential equipment for our guests' fitness needs. We appreciate your input regarding these and the hotel's standing and will consider it as we plan future upgrades to our facilities.Nonetheless, we're thrilled that you were pleased with our prime location. Being situated in the Plaza de las Cortes, right in front of the Congress of Deputies and just a few minutes from the emblematic Puerta del Sol, we offer our guests easy access to Madrid's cultural, political, and financial center.We hope to have the pleasure of welcoming you back for an even more enjoyable stay in the future.Best regards,Andreu Canals, General Manager

Response from Property: Dear Guest,Thanks for sharing your experience with us.We are delighted that you found our staff accommodating and our hotel's location convenient for your needs, as we pride ourselves on offering friendly service and an excellent base for exploring Madrid's cultural and historical highlights.However, we understand that there is always room for improvement and appreciate your candid remarks regarding the need for an update. We continually strive to enhance our accommodation and services to deliver an exceptional experience to all our guests.Finally, it is wonderful that you recognized the value we offer through our competitive pricing. We hope you were able to enjoy the array of amenities available at Hotel Villa Real, such as the East 47 Restaurant & Cocktail Bar, our well-equipped gym, and the rooftop terrace with its pool, during your stay.Thank you again; we hope that you will return. Best wishes,Andreu Canals, General Manager

Response from Property: Dear Guest, Please accept our sincere thanks for your kind review.We are delighted to know your stay at Hotel Villa Real was a pleasant one.We are pleased that you found our location convenient and our staff friendly. It's also great to hear that you appreciated the cleanliness and comfort of our rooms. Our team takes great pride in providing a welcoming atmosphere and it's rewarding to know that these efforts have resonated with you.We look forward to welcoming you again. Best wishes,Andreu Canals, General Manager

Response from Property: Dear Howard,Thank you for taking the time to share your feedback.We are absolutely delighted to hear that your experience at our hotel met your expectations, and we are honored by your intention to return to us for your next visit to the vibrant city of Madrid. Our team strives to provide a service that ensures every guest feels well taken care of, and your kind words affirm our commitment to excellence.It is a pleasure to know that our prime location, amidst the cultural and political hub of the city, contributed to a memorable stay. We hope you had the opportunity to explore the nearby art museums and historical sites, all within a stone's throw from our doorstep.We look forward to welcoming you back.Kind regards,Andreu Canals, General Manager

Response from Property: Dear guest, thank you for sharing your stay experience with us. We are glad that your overall experience with Hotel Villa Real was very positive. We are delighted that you enjoyed the view from our hotel's balcony and our elegant atmosphere. It is a great honor for us to be able to provide you with courteous and attentive service and to receive your recognition when carrying your luggage. Our team is committed to creating a warm, inviting environment and providing impeccable service to ensure every guest has an unforgettable stay. Looking forward to welcoming you again. The most sincere blessings! Andreu Canals, General Manager