Reviews of Intelier Palacio San Martin

Location is great! Right behind gran via where there are many stores and sight seeing bus stops. The department store el Corte iglese close by offers a lot, and there is global blue centre on 1st floor. The staff are very informative and very helpful! Breakfast is very good!!! Highly recommend! The amenities are great and if you need slippers just ask housekeeping.

Very convenient location and close to key attractions

Very nice hotel, I didn't have breakfast, service is good, I will stay here again

the place is very nice. ground floor lobby is relaxing, room is slightly small, and lift is very interesting. location is brilliant and quite a lot of attractions & restaurants are at walking distance.

Good hotel

To start my review I will point out the positive things which were unfortunately not that many. The hotel is well located to most everything in Madrid via Metro or walking distance to all restaurants and shopping wishing the center of town. Great foodie destinations and shopping are close by, and that’s where the positive comments will stop. Upon checking in the first signs of poor service were obviously there. They mentioned that because I booked via the “App” Trip.com or other then we would not be considered like others who booked via their own site or preferred partners. The room was on the first floor and next to the housekeeper room which was non-stop and especially first thing early morning was my alarm clock at 7am everyday whilst on my vacation, so clearly not a a good thing. Second and another very important issue was the A/C which didn’t work correctly and was making noise, the room was warm and humid the whole time, I mentioned to the reception within 10min of checking in, 4 nights and nothing was done to improve or correct this issue. Any request or comment was never taken in a professional, responsible or respectful way. As I was on a well deserved vacation I didn’t want to get angry and cause more stress to myself, but I was clear that I would not let this pass without commenting on it. The breakfast was good, clean but very limited in regards to selection. When requesting your eggs as they mentioned at each table the request was always ignored and just whatever was available even cold eggs as times were sent out. I had to request each day that my eggs were to be prepared soft/runny and they usually brought out cold m, dry and overcooked. So they would give me a look when I asked to please prepare as requested and then after some time they would come back with the order as mentioned. Over all it was an effort that I don’t need or want at each stage of the interaction with staff and the facility. I will stick to my usual Usual choice which is Bonvoy group of hotels next time.

Perfect location, close to Gran Vía, and just 3 blocks from Puerta del Sol, impeccable rooms and the entire hotel, very clean and inside spacious and modern rooms

The location is good and convenient, but I am not satisfied with the price because the sound insulation is not good! The bedding is not comfortable!

The hotel has a good location, convenient transportation and elegant environment. It is 3 minutes away from Puerta del Sol.

It's in a very convenient location. There is also a department store nearby. The atmosphere is classic and luxurious, making it very relaxing. Most things are provided, but there is no conditioner, so you should bring your own. I noticed that the toilet smelled a bit like sewage.

Very dissatisfied! ! ! We stayed for three nights and were given a room on the first floor, facing the atrium of the hotel. There was noisy music, loud chatting at night! The stairs are high, and the front desk didn't even ask to help with the luggage! Hotel with very poor service!

All very well!! The location is WONDERFUL! Ideal for exploring the center of Madrid on foot from one side to the other, a 10. The building is beautiful and everything is very clean. There is only one drawback, the bells of the monastery next door... they ring from 6 in the morning, every hour. If you have no problem going back to sleep, or it doesn't affect you, the superior rooms are wonderful, the views over the rooftops of Madrid... spectacular. If you are bothered by noise, it is better to choose one of the interior rooms. They also have windows, but they face the interior patio of the hotel, which has a glass window that separates the bar-rest area and makes these rooms very quiet. We stayed in a junior suite on the 5th floor one night, my husband was not bothered by the bells, but they kept me awake and for the next night we asked for a change. And in the interior room on the 2nd floor, although it was half the size of the other, we were very comfortable. No noise, very comfortable bed, shower with a lot of pressure, everything new, but preserving the charm of the old embassy. I would repeat without hesitation!

The room is very clean, the hotel is also a 4-star hotel, the environment is very good, warm enough, and the service is good. It is also very close to the Grand Palace of Madrid, so it is very convenient to go out for dinner and shopping. I'm traveling with children and I feel very safe!