The location was exceptional, the room was super clean. It still smelled like the toilet. In fact, the entire 4-star floor smelled the same. I don't know about the others. The sheets on all 3 beds were damp. I called reception and they came up to check them. Even though the damp was clearly noticeable, they said no. They only changed the sheets on the large bed. It was also damp. As if it hadn't been dried properly. They kept saying no. They blamed the air conditioning, when the air conditioning actually dries. It doesn't wet. We had to change them ourselves (we had sheets in our suitcase). The elevator on the left seemed like it was going to fall down. As if there had been an earthquake. The breakfast was extremely expensive. €15 per adult and €7.50 per child. Being right on Gran Vía, with hundreds of breakfast options, it doesn't make sense that it's so expensive. The bathroom door didn't close completely. And the ceiling next to the shower was swollen and had a leak. In short: it's a hotel with the soul of a hostel. Although I repeat that the cleaning was excellent.
Original TextTranslation provided by Google
