Reviews of Radisson Blu Hotel, Madrid Prado

Response from Property: Dear cho1014,Thank you for taking the time to share your experience following your stay at the Radisson Blu Hotel Madrid Prado.We are delighted to hear that you enjoyed our location, directly across from the Museo Nacional del Prado and within easy walking distance of Atocha Railway Station and the city center. It is also wonderful to know that our team made a positive impression with their friendliness and service.We appreciate you bringing your concerns to our attention as well. We are sorry to hear that you experienced some noise from the city-facing side of the hotel and that the television options did not fully meet your expectations. Your suggestion regarding streaming services such as YouTube or Netflix is very helpful and will be shared with our management team for consideration.Additionally, we regret the inconvenience you experienced with the toilet flushing. Please be assured that we have shared this feedback with our maintenance team so it can be properly reviewed.Thank you again for your balanced and helpful feedback. We hope to have the opportunity to welcome you back to Madrid and provide you with an even more comfortable stay.Kind regards,The Hotel Team

Response from Property: Dear Guest,Thank you for your kind words and for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay at Radisson Madrid and that our team’s warm welcome and service made your visit even more special. Your satisfaction is our top priority, and it is truly rewarding to know that you appreciated our comfortable rooms, facilities, and atmosphere.We look forward to welcoming you again in the future for another memorable stay!Best regards,Manuel TrilloFront Office Assistant ManagerRadisson Blu Madrid Prado

Response from Property: Greetings from Radisson Blu Hotel, Madrid Prado.I am personally reaching out to thank you for taking the time to complete our survey and provide your honest feedback on your recent stay with us.We truly appreciate your feedback as it not only motivates our team to strive for the best guest experience but also helps us to identify areas for improvement.It was our pleasure to have you as our guest, and we hope to welcome you back to our hotel in the near future for another memorable stay.Sincerely,Manuel TrilloGuest Service Supervisor

Response from Property: Greetings from Radisson Blu Hotel, Madrid Prado.I am personally reaching out to thank you for taking the time to complete our survey and provide your honest feedback on your recent stay with us.We truly appreciate your feedback as it not only motivates our team to strive for the best guest experience but also helps us to identify areas for improvement.It was our pleasure to have you as our guest, and we hope to welcome you back to our hotel in the near future for another memorable stay.Sincerely,Manuel TrilloGuest Service Supervisor

Response from Property: Dear Jeeeni,Thank you very much for your kind review and for choosing to stay at the Radisson Blu Hotel Madrid Prado.We are delighted to hear that you enjoyed our location close to the museums, as well as our breakfast and the friendliness of our front desk team. Your positive comments are truly appreciated and will be shared with the staff.We are also glad to know that you found the room comfortable. At the same time, we appreciate your feedback regarding the lighting, as comments like yours help us continue improving the guest experience.Thank you once again for your feedback. We hope to have the pleasure of welcoming you back on your next visit to Madrid.Kind regards,The Hotel Team

Response from Property: Dear Guest,Thank you very much for taking the time to evaluate us and for your kind words. We are happy to see that you had a nice stay with us and you enjoyed our location specially.Could you please share with us via email (info.madrid@radissonblu.com)in which restaurant of the list you had a bad experience? We apologize for the inconvenience, we are always updating it and would not like this to happen to other guests.Looking forward to welcoming you back soon in Madrid.Kind regards,Pablo GainzarainGuest Services Manager

Response from Property: Thank you so much for your wonderful review!We’re thrilled to hear that you enjoyed our fantastic location. Being close to the subway and surrounded by a variety of restaurants definitely makes exploring the area easy and convenient. We’re also glad you were able to take advantage of the many nearby attractions within walking distance — it’s one of our favorite things about our neighborhood too!We truly appreciate you taking the time to share your experience and hope to welcome you back again soon for another great stay.

Response from Property: Dear Guest,Thank you very much for your feedback, it always helps us to improve.We hope that we can welcome you back soon in Madrid.Kind regards,Pablo GainzarainGIest Service Manager

Response from Property: Dear Lingbingxueer,Thank you very much for you great review and for the time that you took to review us. We appreciate your feedback about the few cleaning issues and we will address it with our housekeeping team. We apologize for the inconvenience.We hope that we can welcome you back soon in Madrid.Best regards,Pablo GainzarainGuest Services Manager

Response from Property: Thank you very much for your outstanding review and for taking the time to share such thoughtful and detailed feedback.We are delighted to hear that you enjoyed your stay with us and appreciated the cleanliness, comfort, and spaciousness of the room—especially considering the typical room sizes in Spain. It’s wonderful to know that our prime location, just a short walk from both the Prado Museum and the Reina Sofía Museum, enhanced your experience.We’re also pleased that you enjoyed the peaceful atmosphere around the hotel, especially the pedestrian-only streets on Sunday mornings, ideal for running or walking under the tree-lined avenues. We're glad the early June weather contributed to a pleasant start to your day.Thank you for highlighting the professionalism of our front desk team and the quality and variety of our breakfast buffet. We're especially happy that you enjoyed the churros and tortilla de patata—two local favorites we are proud to offer.We sincerely hope to welcome you back on your next visit to Madrid.Warm regards,Manuel TrilloFront Office Assistant Manager

Response from Property: Dear Koushuiguaner,Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience caused by the condition of the door frame in your room. This is not reflective of the standards we strive to maintain.We appreciate your kind words regarding our convenient location, proximity to public transportation, and nearby amenities. Your comments are valuable to us as we continually work to improve our services.We hope to have the opportunity to welcome you back in the future and provide you with a much better experience.Kind regards,Ana Zamorano, General Manager

Response from Property: Thank you for your kind review! We are delighted to hear that you found the room clean and the service to your satisfaction. Your recommendation means a lot to us, and we look forward to welcoming you again in the future.Best RegardsManuel TrilloFront Office Assistant Manager

Response from Property: Thank you so much for your wonderful review!We’re thrilled to hear that you enjoyed our fantastic hotelWe truly appreciate you taking the time to share your experience and hope to welcome you back again soon for another great stay.

Response from Property: Thank you for your kind review! We are delighted to hear that you had an excellent experience and appreciated our location, service, and amenities. Our team strives to provide exceptional hospitality, and it’s wonderful to know that our reception staff and the small details, like the lemonade, contributed to your satisfaction. We look forward to welcoming you again in the future!Best RegardsManuel TrilloFront Office Assistant Manager