Guest User
October 21, 2023
We arrived at the hotel, and the guy at reception was not very welcoming. We could tell he was in auto pilot and couldn't be bothered. We got to our room, which was so small as we had a cot we couldn't even unpack the suitcase, so we asked to be upgraded to a family room, which they did accommodate.(which was appreciated) We were hungry, so we decided to eat at the snack bar. Big mistake, the chicken in the Caesar salad had zero chicken and was processed mushy rubbish. The food that evening was no better, and everyone in the restaurant seemed to be saying the same thing. They have lots of choice but very poor quality, not what you would expect in a 4-star hotel, that bad we asked to speak with the manager who agreed the quality could be better and it wasn't the first complaint they have had. We asked at reception if they could freeze our ice blocks so we could take our baby's breast milk on the plane, the gentleman asked us to ask at the bar so went to the bar to be told they don't have a freezer, I also asked if the kitchen would be able to, which he replied no to as well, (mmmm🙄 my thoughts exactly) & this is the same guy wen asked if they had nuts or crisps at the bar replied no but guess what if you wear a skirt and single u get them brought over to you. As witnessed by me & my partner🙄 so we asked the shop over the road at the convenience store who were more than happy to help. Overall experience in the hotel isn't great. We definitely won't be staying again or recommend anyone else to stay here. The hotel definitely needs knocking down a few stars on the food alone. Don't trust the good reviews if you plan on eating in the hotel for ease as we had to go out every night to eat. The rooms are ok and the cleaning staff do a great job! Also can't fault the entertainment staff they were amazing