Citadines Benavidez Makati

Citadines Benavidez Makati Reviews

Citadines Benavidez Makati

110 Benavidez Street, Makati, Metro Manila, 1229, PhilippinesView Hotel Details
Citadines Benavidez Makati
Citadines Benavidez MakatiCitadines Benavidez MakatiCitadines Benavidez Makati
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Citadines Benavidez Makati Guest Reviews

4.5/5
Great
49 Reviews
Verified reviews
Location4.5
Amenities4.5
Service4.4
Cleanliness4.6
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All reviews(49)
Positive reviews(49)
Reviews with photos/video(16)
Awesome stay(18)
Clean and tidy(17)
Awesome rooms(15)
Great location(14)
Friendly owner(13)
Delicious breakfast(6)
Spha Zuke
Deluxe Studio
Checked in Dec 2024
Couples
10 Reviews
5.0/5
Outstanding
Posted on Jan 29, 2025
The place is amazing and it's close to some really good restaurant and their food is also good
Response from Property: Dear Spha Zuke,On behalf of the entire team, we want to express our sincere gratitude for choosing to stay with us. It was a pleasure to have you as our guest, and we trust your experience was nothing short of exception.We recently received your kind words and compliments, and we are truly touched by your positive feedback. It warms our hearts to know that we could contribute to making your stay memorable.Once again, thank you for choosing us. We look forward to the opportunity of welcoming you back for another exceptional stays.Thank you.Best regards,Anthony A.Guest Service Manager
dimpoool
Deluxe Studio
Checked in Dec 2024
Family
1 Reviews
4.7/5
Amazing
Posted on Jan 7, 2025
What I really liked about our stay here was the room size and the appliances available, even the drinking water is provided! The staff service was good as well.
Response from Property: Dear dimpoool,It was our pleasure to host your stay. We appreciate you reconnecting back to us with your amazing review.We are thrilled to know that you had a delightful time with us. We are pleased to know that your overall stay was great. Your kind words inspire us to always provide the best service to our guests and nothing makes our work more worthwhile than hearing such great responses from our guests. Rest assured that your heartwarming feedback will go out to the rest of our teams.Thank you.Best regards,Anthony A.Guest Service Manager
Ridzuan
Deluxe Studio
Checked in Oct 2024
Solo travelers
1 Reviews
5.0/5
Outstanding
Posted on Nov 16, 2024
The hotel staff was so nice! And Mary Ann has been a great housekeeper ! The location & the room layout was perfect too!
Response from Property: Dear Ridzuan,It was our pleasure to host your stay. We appreciate you reconnecting back to us with your amazing review.We are thrilled to know that you had a delightful time with us. We are pleased to know that your overall stay was great. Your kind words inspire us to always provide the best service to our guests and nothing makes our work more worthwhile than hearing such great responses from our guests. Rest assured that your heartwarming feedback will go out to the rest of our teams.Thank you.Best regards,Anthony A.Guest Service Manager
Helmy Iskandar Bin
Deluxe Studio
Checked in Jul 2024
Business travelers
2 Reviews
5.0/5
Outstanding
Posted on Aug 26, 2024
Had an amazing stay at Citadines! The hotel is strategically located just 10mins walk away from Greenbelt malls! The Corned Beef rice for breakfast was a perfect start to the day!
Response from Property: Dear Guest,Thank you for the great review! We are elated to know that you had a worth remembering vacation during your stay here in our hotel.We continuously work to ensure we provide the best and most memorable experience to each and every guest and we are delighted to learn that this was reflected in your last visit. Looking forward to welcoming you back and providing you with an even more memorable stay in the future!Thank you.Best regards,Anthony AtienzaGuest Service Manager
Annnnnlin
Deluxe Studio
Checked in Dec 2024
Business travelers
8 Reviews
4.0/5
Very Good
Posted on Jan 25, 2025
Location and breakfast is good. But the water is not hot for shower and no hot water if taking shower over 10 minutes. The toliet is humid there is no fan , there are humid bugs in shower.
Response from Property: Dear Annnnnlin,We appreciate your time in getting connected back with us with your review. We are very happy that you enjoyed the overall stay whilst with us. Your appreciation means a lot to the team and we will certainly continue to further positive stay experiences. It was really regrettable that this unpleasant experience existed during your stay and as we take things seriously for improvement, your feedback will surely mark our notes so we can take steps to further the experience. We’d love to welcome you back again here at Citadines Benavidez Makati.Thank you.Best regards,Anthony A.Guest Service Manager
BabsB8
Deluxe Studio
Checked in May 2024
Solo travelers
9 Reviews
5.0/5
Outstanding
Posted on Jul 2, 2024
Very clean and comfortable hotel. The staff are also very welcoming and friendly. I love the proximity of the hotel to the Greenbelt area
Response from Property: Dear Babs88,Thank you for the great review! We are elated to know that you had a worth remembering vacation during your stay here in our hotel.We continuously work to ensure we provide the best and most memorable experience to each and every guest and we are delighted to learn that this was reflected in your last visit. Looking forward to welcoming you back and providing you with an even more memorable stay in the future!Thank you.Best regards,Anthony AtienzaGuest Service Manager
Anonymous User
Deluxe Studio
Checked in Apr 2024
Couples
2 Reviews
4.7/5
Amazing
Posted on Jun 8, 2024
enjoyed my stay at the hotel- the room was large and bed was comfortable. service crew was also great - the room was tidy everyday when service was requested. they also provided a huge canister of water in place of plastic water bottles for sustainability efforts. free breakfast was ok, nothing to shout about. would have appreciated air conditioning in the lifts and corridors!
Response from Property: Dear Guest,On behalf of the entire team, we want to express our sincere gratitude for choosing to stay with us. It was a pleasure to have you as our guest, and we trust your experience was nothing short of exception.We recently received your kind words and compliments, and we are truly touched by your positive feedback. It warms our hearts to know that we could contribute to making your stay memorable.Once again, thank you for choosing us. We look forward to the opportunity of welcoming you back for another exceptional stays.Thank you.Best regards,Anthony AtienzaGuest Service Manager
JulesD
Deluxe Studio
Checked in Dec 2024
Couples
5 Reviews
4.0/5
Very Good
Posted on Feb 1, 2025
Stayed for 2 nights. Easy to grab around. Nothing is very memorable about the stay
Response from Property: Dear JulesD,We are sorry to learn about flaw you had to endure specifially the <insert details>. We care about your experience and we realize no words can change your feelings of disappointment, or the inconveniences you experienced. We have shared your comments with our team, who responded with genuine concern for the impact this had on your stay. We appreciate you sharing your experience, and we will surely take appropriate steps so this doesn’t happen again.Thank you.Best regards,Anthony AtienzaGuest Service Manager
Moe Chehab
Deluxe Studio
Checked in Apr 2024
Travel with friends
2 Reviews
4.5/5
Great
Posted on May 23, 2024
Overall, I had a pleasant stay at Citadines Benavidez. The staff at the front desk was excellent. They were very accommodating and allowed me to check in early and check out late. The room was clean and comfortable, although there was a small stain on the bathroom floor mat. One disappointment was the hotel's policy of not allowing drinks by the pool, even if purchased from the hotel restaurant. The view from the rooftop pool was beautiful, and it would have been great to enjoy a drink while taking it in. Perhaps the hotel could consider allowing guests to bring drinks purchased on-site to the pool area. Shoutout to the concierge team! 💕
Response from Property: Dear Moey Chehab,We appreciate your time in getting connected back with us with your review. We are very happy that you enjoyed the overall stay whilst with us. Your appreciation means a lot to the team and we will certainly continue to further positive stay experiences. It was really regrettable that we did not meet your expectations with the refreshment concerns at the pool, and as we take things seriously for improvement, your feedback will surely mark our notes so we can take steps to further the experience We’d love to welcome you back again here at Citadines Benavidez Makati. Anthony Atienza | Guest Service Manager
Kimberly
Deluxe Studio
Checked in Sep 2024
Solo travelers
4 Reviews
5.0/5
Outstanding
Posted on Nov 13, 2024
Have been staying here multiple times..great service, great staff, also love the food. Will definitely come back to stay again...😁😁😁
Response from Property: Dear Guest,On behalf of the entire team, we want to express our sincere gratitude for choosing to stay with us. It was a pleasure to have you as our guest, and we trust your experience was nothing short of exception.We recently received your kind words and compliments, and we are truly touched by your positive feedback. It warms our hearts to know that we could contribute to making your stay memorable.Once again, thank you for choosing us. We look forward to the opportunity of welcoming you back for another exceptional stays.Thank you.Best regards,Anthony A.Guest Service Manager
Ahmad Altuijri
One-Bedroom Deluxe Room
Checked in Sep 2024
Business travelers
28 Reviews
4.5/5
Great
Posted on Oct 18, 2024
Citadines Benavidez in Manila Makati is overall a good hotel, especially for its convenient location. It's close to coffee shops, parks, and several local attractions, making it easy to explore the area without much hassle. The hotel provides a peaceful escape in the middle of a bustling city, with plenty of dining and leisure options nearby. The staff at Citadines Benavidez are exceptionally friendly and welcoming, always ready to assist with any requests. Their service is a highlight of the stay, adding a personal touch that enhances the experience. However, one notable downside is the hotel’s check-in policy. Unlike many other hotels, Citadines seems to have a strict no early check-in rule, and they consistently cite being "fully booked" as the reason—even when this doesn't appear to be the case. This can be frustrating, especially for travelers arriving early after a long flight or trip. As for the rooms, while comfortable and functional, they do not quite match the level of luxury seen in other Citadines properties. The design and amenities are somewhat more basic, lacking some of the finer touches you might expect from the brand. Despite this, the rooms are clean and well-maintained, making them a decent option if you're not prioritizing high-end finishes. In conclusion, Citadines Benavidez Manila Makati is a good option for its location and service. However, if you're looking for luxury or flexibility with check-in, you may want to consider these aspects before booking.
Response from Property: Dear Mr. Altuijri,We appreciate your time in getting connected back with us with your review. We are very happy that you enjoyed the overall stay whilst with us. Your appreciation means a lot to the team and we will certainly continue to further positive stay experiences. It was really regrettable that this unpleasant experience existed during your stay and as we take things seriously for improvement, your feedback will surely mark our notes so we can take steps to further the experience. We’d love to welcome you back again here at Citadines Benavidez Makati.Thank you.Best regards,Anthony A.Guest Service Manager
Ysbl
Deluxe Studio
Checked in Mar 2024
Family
5 Reviews
5.0/5
Outstanding
Posted on Apr 18, 2024
We needed to late check-in due to our flight schedule and even It was in the middle of the night it was still a smooth process. We enjoyed the swimming pool and the gym and of course how close it was to greenbelt. The doormen were also very attentive to their guests. Breakfast was great as well, there were many options to choose from. There was only a mixed up with the description on this app vs. what was really the standard at the hotel. All inclusive doesn’t mean all meals but all inclusive of complimentary breakfast, wifi and parking. Their hotel character’s Tami and the gang was really cute, if ever I pass by the hotel I might get them, hopefully. Overall a very enjoyable stay for our family and a perfect place to catch up rest.
Response from Property: Dear Ysbl,It was our pleasure to host your stay. We appreciate you reconnecting back to us with your amazing review.We are thrilled to know that you had a delightful time with us. We are pleased to know that your overall stay was great. Your kind words inspire us to always provide the best service to our guests and nothing makes our work more worthwhile than hearing such great responses from our guests. Rest assured that your heartwarming feedback will go out to the rest of our teams.Thank you.Best regards,Anthony AtienzaGuest Service Manager
Anthony
Deluxe Studio
Checked in Aug 2024
Couples
1 Reviews
5.0/5
Outstanding
Posted on Sep 16, 2024
I really enjoyed my stay their rooms are excellent, housekeeping are awesome, their receptionist and workers are polite and respectful. The only thing is they work on their internet service and tv programs. I would love to visit once again.
Response from Property: Dear Anthony,Wow! Nothing makes us happier than hearing enthusiastic words such as these from our dear guests! We are elated on hearing how we were able to make your stay a memorable one.We're elated to hear that you found our services at par with your expectations. Our team members will surely be inspired to strive more for excellence with the feedback you just imparted.We look forward to welcoming you back and providing you an even more memorable experience in the future!Thank you.Best regards,Anthony AtienzaGuest Service Manager
Guest User
Deluxe Studio
Checked in Aug 2024
Business travelers
10 Reviews
5.0/5
Outstanding
Posted on Dec 7, 2024
Hotel service is good, front desk staff was polite, friendly and helpful. Location is very convenient. Room was clean and big. Breakfast was good and lots of choices.
Response from Property: Dear Guest,On behalf of the entire team, we want to express our sincere gratitude for choosing to stay with us. It was a pleasure to have you as our guest, and we trust your experience was nothing short of exception.We recently received your kind words and compliments, and we are truly touched by your positive feedback. It warms our hearts to know that we could contribute to making your stay memorable.Once again, thank you for choosing us. We look forward to the opportunity of welcoming you back for another exceptional stays.Thank you.Best regards,Anthony A.Guest Service Manager
Durian75
Deluxe Studio
Checked in Jul 2024
Business travelers
7 Reviews
5.0/5
Outstanding
Posted on Sep 1, 2024
The room is clean and location is great. Friendly staff and the food served is good
Response from Property: Dear Durian75,Nothing makes our work more worthwhile than hearing such great responses from our guests! Comments such as these are a constant reminder of our team members' dedication in delighting and creating memorable experiences for our guests.We look forward to your next visit so as to provide you with an even more amazing stay here in Citadines Benavidez Makati.Thank you.Best regards,Anthony AtienzaGuest Service Manager