Reviews of Somerset Millennium Makati

Response from Property: Dear Valued Guest,Thank you for taking the time to share your detailed feedback. We are very pleased to hear that you found our service and cleanliness to be spotless, and that our team made a positive impression.At the same time, we sincerely appreciate your constructive comments regarding the breakfast offerings. We are sorry to hear that the Arrabbiata pasta and other items did not meet your expectations. Your feedback has been shared with our restaurant team for their review and improvement.We also value your observations about the swimming pool. Please rest assured that your concerns regarding the tiles and sealant have been noted and will be raised with our maintenance team to ensure the safety and comfort of all our guests, especially families with children.Thank you again for your feedback. We hope to have the opportunity to welcome you back for a better experience.Sincerely yours,Stephanie F. | Assistant Manager, Guest Service

Response from Property: Dear Valued Guest,Thank you for your kind words and special recognition of Laine and Rey. We are delighted to hear that their assistance made your stay more enjoyable. Your feedback will certainly be shared with them and the rest of the team. We truly appreciate your support and look forward to welcoming you again soon.Sincerely yours,Stephanie Ferma | Assistant Manager, Guest Service

Response from Property: Dear Valued Guest,Thank you for your wonderful review. We are delighted to hear that you had such a positive experience with us and that our team made you feel welcome and well taken care of. Providing friendly and helpful service is something we truly take pride in, so your kind words mean a great deal.It is also great to know that you would choose to stay with us again. We truly appreciate your support and look forward to welcoming you back for another enjoyable stay in the future.Sincerely yours,Stephanie Ferma | Assistant Manager, Guest Service

Response from Property: Dear Valued Guest,Thank you for your review.We are pleased to know that you found the hotel clean and comfortable, and that it suited your needs well during your work travel. It is also wonderful to hear that our team was helpful and that you appreciated the simplicity of our breakfast, as well as our efforts to minimize food wastage.Thank you as well for your suggestion regarding fruit jam. We appreciate you sharing your breakfast preference, and we will certainly take this into consideration as we continue to improve our offerings.We hope to welcome you back again on your next visit.Sincerely yours,Stephanie F. | Assistant Manager, Guest Service

Response from Property: Thank you for your kind review! We are delighted to hear you had a pleasant stay and that our friendly staff, clean rooms, and convenient location made a positive impression. It is great that you found the nearby mall and dining options helpful during your visit.We also appreciate your feedback on the breakfast—it helps us identify where we can improve. We hope to make your next stay even better and look forward to welcoming you back soon!Sincerely yours,Guest Service Team

Response from Property: Dear Mr. Cherng,Thank you for your continued loyalty!We are truly honored to be your first choice whenever you stay in the area. It is always a pleasure to welcome you back, and we look forward to many more visits in the future.Sincerely yours,Stephanie F. | Assistant Manager, Guest Service

Response from Property: Dear Mr. Keong,Thank you for your kind review.We are delighted to know that you enjoyed our convenient location, with easy access to nearby malls, shops, restaurants, and cafes. It is also wonderful to hear that you found our team well-mannered and helpful, and that you felt reassured by the security at our entrance.Your positive feedback is truly appreciated and will be shared with our staff as encouragement to continue providing excellent service.We look forward to welcoming you back for another pleasant stay.Sincerely yours,Stephanie F. | Assistant Manager, Guest Service

Response from Property: Dear Valued Guest,Thank you so much for your kind words! We are delighted to hear that you found our hotel convenient, safe, and well-maintained. It is great to know our team’s service made a positive impression on your stay. We truly appreciate your feedback and look forward to welcoming you again soon!Sincerely yours,Stephanie Ferma | Assistant Manager, Guest Service

Response from Property: Dear Valued Guest,Thank you for sharing your feedback.We are glad you enjoyed our convenient location near malls and restaurants, and that our staff made a positive impression with their friendliness and helpfulness.We look forward to welcoming you back for another enjoyable stay.Sincerely yours,Stephanie F. | Assistant Manager, Guest Service

Response from Property: Thank you for your kind feedback. We are delighted to hear that you found your room quiet and well-prepared for a restful stay. We truly appreciate your support and hope to welcome you back again soon for another relaxing visit.Sincerely yours,Guest Service Team