Dusit Thani Manila

Central location in Makati! The staff are extremely focused on giving you the best possible stay and service possible. Food was excellent too!

I recently stayed at Dusit Thani Manila and, unfortunately, the overall experience fell short of expectations—especially compared to my previous stays at Dusit Thani properties in Singapore and Bangkok. Arrival & First Impressions Upon arrival, the property already showed visible signs of aging. The exterior facade had peeling paint, and the reception experience lacked the warmth and attentiveness typically expected from a five-star hotel. Check-in & Lift Experience There was also a lapse in basic service etiquette. When the lift arrived with a hotel staff inside, she exited immediately without holding the door or allowing guests to enter or exit first. Small gestures like these reflect attentiveness and hospitality, and their absence was noticeable. Room & Stay Experience The lift lobby and the one-bedroom suite felt dated. Housekeeping standards need attention, as the quilt cover and bedsheets appeared worn and torn. Additionally, the television in the living room was not functioning, which further affected the stay experience. Gym Facilities The gym was disappointing. The air-conditioning was either not functioning or appeared to be switched off intermittently. If this is part of an energy-saving initiative, clearer communication and alternatives—such as portable fans—would be appreciated. Breakfast Experience Breakfast was another area that could be improved. The menu felt limited and in need of review. More importantly, the service lacked basic hospitality—there was no proper greeting, and the counter staff appeared disengaged. Pool Area At the pool, used towels were left unattended on lounge chairs, and there seemed to be no active upkeep of the space. This gave an impression of poor maintenance and lack of service presence. Overall While the brand carries a strong reputation, this particular property does not currently reflect the standards expected of a five-star hotel. With proper refurbishment, improved maintenance, and a stronger focus on service training, the experience could be significantly elevated. Until then, it may not meet the expectations of guests familiar with other Dusit Thani properties

We enjoy the food and room service was great. Muslim friendly meal and Micheal room service team always give a great service and smile.

room is clean , but its too small unlike what shown in the picture, staff were nice tho.. malapit sa mall accessible wise.

This is a classic hotel, well located, full service (though a little slow at times) and it was very busy when we were there at Chinese New Year. The staff are friendly and helpful. This room was small but comfortable. Breakfast is fabulous but be careful of the queues (as well as when checking in and out). The gym is well stocked and the pool area is pleasant although the pool is a little small. The food is good all round. It is conveniently located next to the giant malls of Makati where there is plenty to eat and shop! I enjoyed our stay and would stay again. The lobby is lovely.

Staff were very accommodating and helpful, the room was very cozy and clean. Lots of food options for the breakfast buffet at the Pantry. Definitely would come back.

Would definitely stay back at this hotel if I come back to Manila. Considering the location it’s walking distance to Glorietta and Greenbelt. Everything about the hotel is presentable as you see on photos. And the buffet..fantastic!

I was generally satisfied with my stay at the hotel. There was only a small misunderstanding regarding the lunch boxes, but it was resolved. I especially enjoyed the UMU restaurant - everything there was truly delicious and exceeded my expectations. Overall, I am very pleased with my experience.