Malay Hotels with Airport pickup service

My third time going to Boracay, my first time was in Fairways & Bluewater Resorts, however it was too far, 2nd time we stayed in Villa De Oro, and for my third time, we stayed here at La Carmela. Our stay here at La Carmela was a clutch decision but a truly memorable one. We celebrated New Year's Eve 2022 at La Carmela. We stayed there for 9 nights. But I must say, some employees are not that dedicated and passionate with what they do, except for the security personnel who were all very accommodating. I myself, I am a front office agent, I can't even feel the sincerity with the service they provide. I was actually expecting a lot from La Carmela since Mr. Boy Abunda has always been promoting this resort during all his shows, in addition to that, so many celebrities and even influencers have stayed in La Carmela and seemed to like their services. But, to my dismay, all my expectation weren't met, unfortunately. Food is average, our daily breakfast was always served ice cold, pool is massive and beautiful, location is priceless since it's near the beach and just near to everything else where. I just wished they can step up their services including personal services to their guests, most especially that there are already a lot of hotels booming as their competitors. I know La Carmela has been there for countless years already, so why not make their legacy a good one. Overall, our room was okay, we waited for so long for our MUR, plus the ac in my mother's room is not functioning well. Would love to consider this hotel once more as it is perfect for budget travelers like me. stayed for 9 nights with my partner, mother, and my sister, and we only paid PHP 25k for everything including their plated breakfast. I hope you consider all the points I have mentioned, See you soon, La Carmela. :)

I like to commend robert and alfred from breakfast dinning area they are proactive in helping customers. For improvement, I would like to call the attention of Ms Joan in dining area. The approach she had for me is very uncomfortable and intimidating, same with the night guard , but the rest of the stay was amazing!

This is a good hotel, I had a good experience. Offered a room right by the pool and quite near the restaurant where the breakfast buffet is located. The buffet is catered to a Korean palette so keep that in mind if you don’t like Korean food or want more of a western style breakfast. Also at the restaurant on a windy evening and a toddler at the table the waiter gave us napkins in a glass. It fell over and broke and the staff demanded we pay 75 pesos for the glass! It would be common sense not to give us the glass due to the weather and the fact we have an active toddler. VERY SCAMMY ! Needless to say I felt scammed. BE CAREFUL! I complained to the front desk and made a suggestion not to offer glasses to tables with similar situations but they didn’t seem to care at all. But they definitely cared about those 75 pesos! There was a roach in my shower but staff quickly took care of it.

Went there for the Valentines day weekend. It was very enjoyable with friendly staff and the suite was clean and wonderful. Very quiet and within walking distance to White Beach and conveniently located near a 24 hour McDonalds and Subway which certainly came in handy when wanting to grab a quick bite to eat. They offered a complimentary free for one day breakfast voucher in their hotel, whuch was also very delicious. Its a bit of a ride to and from the ferry to get there but if you can get a package deal going to there and back certainly recommend it. Plan ahead with one of the local drivers so you have plenty of time to catch your plane as ours flew only once a day to and from Clark in Luzon. But very enjoyable, also wear a lot of sunscreen because its very easy to get sunburned in a short amount of time while having fun in the beautiful crystal clear water as we did. The air conditioning in the room was quite helpful and enjoyable esp after getting sunburned. Although the shower didn't have a door so expect the bathroom floor to get a bit wet easily. Plenty to watch on the cable television in the room as well, bed was a bit rickety sounding on one side but otherwise very comfortable. Easy access to the room with a keycard.

Very nice hotel. Convenient and clean. The staff is very helpful and friendly. Great house keeping. The hotel offers huge amounts of swimming and its bar in the middle of the pool. It will have good opportunities to have a variety of drinks while swimming. However, I found some lack of providing amenities. I have booked a room for 3 people but there were not enough amenities. I have to ask every time to provide them. Found some ants in the bathroom. There is too much of a crowd while having breakfast. Not enough space for movement. In some cases, there is no hot water while getting in the shower. It's been fixed later. I found the iron board was not in workable condition and it was very hard to use it.

Overall I had a good experience with the restaurant staff, the SPA and pool staff were very helpful but I had a very bad experience upon check out, that is why I can't put a better review. The staff lady at the reception took 30 minutes to give me my bill, she waited for the housekeeping to check my room and the house keeper came with a pillow case which had some stains on it, may be the mascara, asking me if I did a filipino tattoo, which I didn't, I said to her: anyway, what is the problem? You don't have a washing machine? She said” no,we don't?” I wonder how they wash the hotel clothes then?!? I was very annoyed about her questioning me again and again if I did a filipino tattoo, really insisting on that point, I was short of time to leave the hotel to take my flight back to Manila, so I didn't report the case, she gave me a bill with some drinks I didn't order, which i noticed few days later, I think they took this money for the laundry or buy a new pillow case, I am a frequent traveler and use to go to many hotels, I have never experienced that anywhere else in the whole world!

Where do I begin? I saw this hotel in Agoda but decided to directly book via their website. I paid for the whole fee specified in the website, that is, good for 3 people, and 1 kid aged 12 years old. The room says ”sleeps 4”. Upon arriving at the hotel, I was told that we need to pay an additional fee of 800 per day (X 4 days = 3,200) coz my son, 12 years old, is already considered an adult. I insisted that in the website, it asked for the age of my son and I put in 12 (see pic) under the ”children” category. One staff ”explained” to me condescendingly, as if I dont know what I'm talking about, that the website is wrong and that they're gonna tell the one who takes care of the website to update information so and so. In fact, this guy, didn't apologize for the fact that their website information and rate and the front desk rate are INCONSISTENT. Instead, he said that extra charges are given (if applicable) when guests arrive at the hotel: ”we tell them here at the hotel”. Why would you do that? If indeed my son is not considered a kid anymore, why wasn't the extra charge added to the website when I was about to pay for the bill online? Why would they charge it when we are already at the hotel? For a planner like me, I like to pay all hotel charges and plane charges prior to the trip so that I can budget and reserve my money for the food and other activities during the vacay. But then, they wouldn't give the key to the room unless I pay the extra charges first. Oh well. Also, the internet wasnt working for two days. The room phone wasn't working. Location: Quiet. Convenient since theres a mall attached to the hotel. General Mgr was accommodating. IT staff was efficient; he immediately checked the wifi connection when he came back from his leave. Housekeeping staff efficient and helpful.

For the first two days of our stay it was okay tho the people who welcomed us were not comforting as other front desk crew are but they were still nice. Once you entered the lobby it was kinda dead place, you know there are people but they are like robots. It’s kinda dead place for me. The crew at Kuya J’s were fighting over personal agendas and it was in the morning. Imagine having your breakfast and hearing those personal fights of the crews, you haven’t started your day and that’s what you hear. Also the restaurant is also stinky. It gives you the vibes of the Estero in Binondo. No joke you’ll lose your appetite smelling the area and unfortunately you have no choice because that’s where your complimentary breakfast served. Lastly, we chose azalea because of the kitchen this is technically our kitchen but some of our family were staying at henann and other hotels. And since the food was in the place some of us are going in to eat. My niece and nephew ate in our room and since it was a bit late they stayed and decided to sleep at the room. However the following events are very inconsiderate on the Azalea crews. While we were resting the guard knocked to the door with a bit escalated emotion. He told me that the phone was not ringing the front fest were calling us it might be hung or whatsoever, so I checked the phone and it was in good place then I phoned the front desk and asked why. The crew told us that we were five in the room and we were only allowed just 3. I understand the situation but I explained what’s on our behalf I told him that they were just staying because we have food here and so forth. However he told me that I’m going to pay for the extra guests who were still a children (tho still another person) but again children so I told him just wait I’ll contact my family in other hotels where they were staying so I can send them off there. While it was hard to contact them since its in the middle of the night. So I phoned the front desk again and told him to give us a little more time because of the situation in the other hotel. But instead of understanding the situation he was like “ma’am okay but in 10 mins they should be downstairs or else we’ll charge them” uhm okay okay again I understand tho be considerate they were children I know the policy but I think it’s situational that can be understood. Its like yes you have a policy but at the same time you should be human first I guess. But it brings me back to what I felt in the first days. The place feels dead because of the people whose hearts like a robot. So never again. You booked a hotel not just for the luxury but the ambiance the vibe that you feel inside the hotel but its useless if people who are running the business doesn’t have a heart like a human. There are a lot of hotel and resorts that are same rate as they have like henann, Hue, Lime, Altabriza the prices are not far from here but you should pick them rather than here a place where there’s no heart like a parents, si

Cheap rate for a family of 5. Place is in good location in the middle of beach and the downtown. Staff are approachable. Room is nice, suggestion to have another water dispenser in every floor, WIFI connection medyo mahina and sana you have space for sampayan ng mga basa damit and also to have a direct contact number on the front desk. Recommended for a budgetary room accommodation. Thank you

I always wanted to stay in one of Henann’s direct pool access rooms, and honestly best choice ever! We stayed here for our second night in Boracay since it was sold out for our first night. Please keep in mind though that the pool closes by 8pm :( the only downside actually lol Hopefully next time they extend hours up til midnight.