Hotel Jen Male Reviews

Response from Property: Dear Elidayong, Greetings from JEN Maldives Malé by Shangri-LaThank you for taking the time to provide us with your feedback. We genuinely appreciate your insights, and we regret to hear that your experience did not meet your expectations.Our aim is to provide a memorable and satisfying stay for all our guests, and it's disheartening to learn that we fell short of your expectations.Your feedback has been shared with our management team to take necessary steps for improvement. Thank you for choosing to stay with us, and we sincerely hope to have the chance to welcome you back in the future, providing you with an enhanced experience that reflects the true value of our hospitality.Warm regards,JEN Maldives Team

Response from Property: Dear Guest, Greetings from JEN Maldives Malé by Shangri-La Thank you for taking the time to share your valuable feedback with us. We sincerely apologize for the inconvenience you came across during your stay with us. Your feedback is essential to us as we are committed to addressing the issues your raised to ensure all our guests have a enjoyable and comfortable experience with us. We deeply regret that the room cleanliness did not meet the high standards we strive for. We understand the importance of a well-maintained room, and your comments regarding the stained towel, limited slippers, and the state of the bed sheets are indeed disappointing. Please be assured that we are taking immediate steps to rectify these issues and to ensure our rooms are impeccably clean.We appreciate your kind words about our breakfast and the exceptional service provided by our chef and staff. We take pride in these aspects and will ensure that your positive feedback is shared with the entire team.We genuinely value your feedback and would be honored to have the opportunity to welcome you back in the future, with a commitment to providing you with a greatly improved and memorable stay. Best Regards,JEN Maldives Tean

Response from Property: Dear Feefanjiang, Greetings from JEN Maldives, Malé by Shangri-LaThank you for taking the time to share your experience with us. I sincerely apologize for the issues you encountered during your stay, particularly regarding the confusion with your dining package and the shortcomings in your executive room.We hope our team was able to quickly assist you with the meal allowance issue and the issue was rectified. In the meantime, we have taken note of your feedback to ensure necessary actions is taken to improve. We strive to provide a quality experience for all our guests, and we regret that we fell short during your visit. I appreciate your patience and understanding, and I hope you’ll give us another chance to provide you with the level of service and comfort you expect.Best Regards,JEN Maldives Team

Response from Property: Dear Guest, Greetings from JEN Maldives Malé by Shangri-LaThank you for taking the time to share your detailed feedback about your recent stay with us at JEN Maldives.We are delighted to hear that you enjoyed our friendly service and seamless airport transfer experience. It's wonderful to know that our efficient check-in process and prompt transportation services contributed to a smooth and pleasant stay. However, we sincerely apologize for the issue you encountered with the water in the bathroom. We have taken immediate action to address this concern. Your feedback is invaluable in helping us improve our services, and we assure you that this will be resolved promptly.Thank you once again for your review. We hope to welcome you back to JEN Maldives for an even better experience in the future.Best Regards,JEN Maldives Team

Response from Property: Dear Guest, Greetings from JEN Maldives Malé by Shangri-LaThank you for sharing your feedback with us. We're pleased to hear that you were satisfied with the service and hygiene standards during your stay.We understand that you found the room size to be smaller than expected, and we apologize for any inconvenience this may have caused. Your comfort is important to us, and we will take your feedback into consideration as we look for ways to enhance our guests' experiences. In addition, should you prefer a more spacious room for your future stays, we invite you to explore the option of our Executive rooms, designed to provide extra comfort and space for a more enjoyable experience.We hope to welcome you back to JEN Maldives and provide you with a more comfortable stay in the future.Best Regards,JEN Maldives Team

Response from Property: Dear Guest, Greetings from Greetings from JEN Maldives Malé by Shangri-LaThank you for taking the time to share your experience with us! We're delighted to hear that you enjoyed our complimentary airport pick-up and drop-off service. It's wonderful to know that we could assist with your connection to your next hotel. We aim to make every part of your journey as seamless as possible. We look forward to welcoming you back to JEN Maldives on your next visit! Safe travels!Best Regards,JEN Maldives team

Response from Property: Dear Guest, Greetings from JEN Maldives, Malé by Shangri-LaThank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced during your stay. We strive to provide exceptional service to all our guests, and we fell short of your expectations on this occasion.Regarding the breakfast issue, we understand that this can be a frustrating situation. However, our team provided you the information based on our policy as the room breakfast rate will only be applicable to guests staying in the hotel with us. In the meantime, we appreciate your feedback and we will review our policies and training procedures to ensure such misunderstanding do not occur in the future. We genuinely value your feedback and hope you will consider giving us another chance to provide you with the high-quality service we are known for. Please feel free to reach out to us prior to your stay should you decide to stay with us in the future for any special requests, and our team will ensure your next stay is a positive and memorable one.Best Regards,JEN Maldives Team

Response from Property: Dear Lymiric, Greetings from JEN Maldives Malé by Shangri-LaThank you for your feedback! We're delighted to hear that you found your room clean and comfortable, as we strive to provide a relaxing and welcoming environment for all our guests.We hope to have the pleasure of welcoming you back to JEN Maldives soon!Best Regards,JEN Maldives team

Response from Property: Dear Salian 519, Greetings from JEN Maldives, Malé by Shangri-LaThank you for taking the time to share your experience with us. We are delighted that you chose us as your transit hotel for your journey.We hope you had a great stay with us and thank you once again for choosing JEN Maldives, and for sharing your thoughts with us and other travelers. We would be honored to welcome you back whenever your travels bring you to the Maldives. Best regards,JEN Maldives Team

Response from Property: Dear Liuqun Alice, Greetings from JEN Maldives Malé by Shangri-LaThank you for taking the time to share your feedback with us! We are thrilled to hear that you had a satisfying experience during your stop at our hotel. It's fantastic to know that our accommodations met your needs during your visit to the Maldives. Our team is dedicated to ensuring the comfort and convenience of our guests, and it's gratifying to learn that we were able to contribute positively to your travel experience. If you have any specific comments or suggestions on how we can further enhance our services, please feel free to share. We appreciate your valuable input and look forward to the opportunity to welcome you back in the future.Thank you for choosing JEN Maldives for your stay in the Maldives. Best Regards, JEN Maldives Team

Response from Property: Dear Brianzhao78Greetings from JEN Maldives Malé by Shangri-LaThank you for taking the time to share your feedback about your recent stay with us. We genuinely appreciate your insights, as they provide us with valuable information to enhance the experience for our guests.We apologize for any inconvenience you may have experienced during your stay. We take your feedback seriously and will use it as an opportunity for improvement.On a positive note, we are delighted to hear that you found our service warm. Providing exceptional service is a top priority for us, and we are pleased that our team made a positive impression on you. We will continue to strive for excellence in this regard.We would be grateful for the opportunity to welcome you back in the future and provide you with an improved experience. Thank you once again for your valuable feedback.Best Regards,JEN Maldives Team

Response from Property: Dear Guest, Greetings from JEN Maldives Malé by Shangri-LaThank you for taking the time to share your thoughts with us. We are delighted to hear that you were very satisfied with your stay at our hotel.We understand that pricing is an important factor for our guests, and we sincerely appreciate your feedback on this matter. We continuously strive to offer competitive and fair pricing while maintaining the high standards of service and comfort that our guests expect. We regret if the cost did not align with your expectations, and we'll certainly take your comments into consideration.If there's anything specific you believe we could improve upon or if you have additional suggestions, please feel free to share them with us. Thank you once again for choosing JEN Maldives, and we hope to have the pleasure of welcoming you back in the future.

Response from Property: Dear Guest, Greetings from JEN Maldives, Malé by Shangri-LaThank you for sharing your feedback about your recent stay with us. We sincerely apologize for falling short of your expectations.We are genuinely sorry to hear about your concerns regarding the condition of our hotel, the cleanliness of your room, and the overall standard of our facilities. Please know that this is not the level of quality and service that we strive to provide, and we take your comments seriously.We have immediately addressed your concerns with our housekeeping and maintenance teams to ensure that these issues are rectified promptly. Our goal is to maintain a clean, comfortable, and welcoming environment for all our guests, and your feedback will help us make necessary improvements.Once again, we apologize for any inconvenience you faced during your stay, and thank you for bringing these matters to our attention.Best Regards,JEN Maldives Team

Response from Property: Dear Guest, Greetings from JEN Maldives, Malé by Shangri-LaThank you for taking the time to share your experience with us! We are glad that you enjoyed your stay and hope to welcome you back to our hotel in the near future, Best Regards,JEN Maldives Team