Guest User
September 30, 2023
Where do I start?? Arrived 2am due to flight delay. Fine, check I'm was smooth, give sandwiches and water, which was cool, wasn't expecting anything more. Then bus dropped us to out room, driver helped with luggage. Very friendly... Room had great views, very basic, not 5 star more 3/4 star... The resort is massive There are a lot of stairs and like a maze, initially difficult to navigate but you get the hang of it. We're in our late 20's so stairs was fine for us, liked the climb and walk, I can see why some people complain but not a big issue, exterior or buildings absolutely beautiful & pool decent. We paid for the couples massage, was amazing and the Spa can't fault them.. fantastic.. but that's where it ends.... the Hotel is not a 5 star hotel, I don't know how they managed to claim that's. Very low 4 star but really a 3 star if you take away the pool and Spa.. the food was okay, nothing amazing, pizza at dinner was the best, breakfast basic. Cocktails made at the bar, all poor and sugary, no real effort and terrible. This is a very French oriented hotel and most things are in French, with the odd English here and there, the staff initially speak French but when notice we could understand spoke English. The entertainment was all in French. So you do feel a bit second glass... We found cockroaches in our room after dinner on the 3rd day!! My wife absolutely terrified of them couldn't and didn't want to sleep in the room. I called reception, only to be told there's nothing they can do, after some protest they sent one of the drivers down to inspect. I told him and showed him where I killed the cockroaches & he was basically like okay back to bed. I told him you guys need to change our room, he called reception who rebuffed our calls for a different room. We were very tired and told him at least for them to spray the room, they could br more. Driver left got the spray and came back to which had to leave and stay the room for 40 mins at 1am.. I was told the hotel manager would call me to speak to me in the morning... that didn't happen. The level of service... poor, facilities decent. Food mediocre and rooms mediocre. To round things of our flight was delayed a day, so we booked a hotel called seaside view...5 stars absolutely flawless and impeccable... AMAZING... & exactly what a 5 star hotel is... I will not be returning to Athina Palace & will never recommend my friends either... 3star rating is very generous from me