Reviews of ibis Manchester Centre Princess Street

Response from Property: Dear SK-Thank you for taking the time to bring to our attention your disappointment with your recent stay and providing some photos that will be extremely helpful as part of our investigation.We are truly sorry to hear that, on this occasion, you encountered a shortfall in our cleanliness standards.Rest assured that our Head Housekeeper has been made aware so she can take that appropriate actions to address the issues raised in order to prevent re-occurrence.We would also like to apologise if our large Buffet Breakfast selection of hot & cold options failed to meet your expectations.Your comments have been shared with the Food & Beverage Team who will review carefully and identify opportunities to improve and avoid similar feedback going forward.Thanks again for raising your concerns as those are invaluable in our continuous efforts to improve the quality of our products and services.We truly hope that you'll give us another chance and reconsider staying with us again for a much more enjoyable time. Regards,Frederic DumontGeneral Manager

Response from Property: Dear Guest, Thank you so much for sharing your feedback and photos of your recent stay. This information will undoubtedly be a valuable reference for future guests. We are delighted to know that you were satisfied with your stay – you appreciated our excellent facilities, our convenient location with Oxford Road or Piccadilly train stations and Chinatown, and the warm and friendly service of our team. We also noticed that you were slightly dissatisfied with the cleanliness during your stay. Rest assured, we have passed your feedback on to the Head of Housekeeping, who will take immediate steps to improve the situation and ensure that such issues do not recur. Thank you again for your valuable suggestions. We look forward to serving you again in the near future and strive to provide an even better stay to earn your full marks. Sincerely, Frederic Dumont, General Manager

Response from Property: Dear Guest,Many thanks for taking the time to write a review about your latest stay as well as adding some photos of your room that will definitely help future travellers.We are happy that your overall visit met your expectations as you particularly found our central location excellent to explore Manchester and convenient with easy access to its University and train stations.However, we are sorry if the room felt too warm to your liking. As it is clearly explained in our Welcome letter, all our accommodations are equipped with an Air Climate Control system (NOT Air Conditioning) which is centrally controlled and linked to the outside Temperature and will only blow warm or cool air accordingly. When the external Temperature dropped below 18°C, the system automatically switched from cooling to heating mode. We appreciate this may not suit all our guests which is why portable fans or heaters are available upon request.We would also like to apologise for the blocked sink which consequently resulted in an unpleasant smell in your bathroom. Be assured that our Maintenance Engineer has been made aware and has already carried out the necessary repairs but will continue monitoring the situation to prevent a recurrence.Thank you again for sharing both some positive words and your concerns which are invaluable in our on-going efforts to improve the quality of our facilities. We sincerely hope to have the chance to see you back as one of our guests in the future and experience a more enjoyable time with us.Regards,Frederic DumontGeneral Manager

Response from Property: Dear Guest,Thank you very much for choosing to stay with us while attending a football match and for taking the time to post some positive comments following your recent visit.We are thrilled to hear that your experience exceeded your expectations as your especially found our central location ideal to explore Manchester and its University as well as easily travel to the Etihad Stadium.We look forward to being part again of your future trips to Manchester and hope that your next stays will be as excellent as this latest one.Regards,Frederic DumontGeneral Manager

Response from Property: Dear Ercivan,Many thanks for posting some positive comments following your latest visit.The Team and I are so pleased to learn that your experience felt great value for money as you particularly enjoyed our central location.We look forward to being part again of your next travels to Manchester as we'll be ready to welcome you and aim for your Perfect score next time.Regards,Frederic DumontGeneral Manager

Response from Property: Dear Mr./Ms. Cheng Weichao: Thank you so much for taking the time to review your recent stay and share photos of Manchester's main attractions, which we believe will be helpful to future visitors. We are delighted to know that your stay exceeded your expectations, especially appreciating our convenient city centre location for exploring Manchester; our well-equipped facilities, including complimentary tea/coffee and a hairdryer; and the great assistance of our team, particularly in offering advice on nearby parking. We look forward to your next visit and will strive to earn your perfect review again. Sincerely, Frederic Dumont General Manager

Response from Property: Dear HayleyB13,Thank you for taking the time to post a review following your recent visit.While we are happy to hear that you found out Reception Team welcoming & helpful and our central location ideal for attending gigs at the many nearby venues, we are sorry to learn about your disappointment with your bedroom facilities and the shortfall in our cleanliness standards you experienced on this occasion.It is disappointing that your concerns weren't brought to our attention at the time as, had we been made aware, the Team on duty would have happily help and offer some solutions to make your overall stay more comfortable.Nevertheless, please be assured that your feedback and photos have been shared with our Head Housekeeper who will promptly address these issues with the maids in order to prevent re-occurrences. Thanks again for letting us know your thoughts as those are always invaluable in helping us continuously improve the quality of our facilities and services. We truly hope that you'll give us the opportunity to welcome you back in the future for a more enjoyable time.Regards,Frederic DumontGeneral Manager

Response from Property: Dear Guest,Many thanks for posting all those compliments regarding your recent stay.The Team and I are delighted to hear that your experience met all your expectations as you found our central location ideal, our facilities comfortable & spacious.With such positive words, we are definitely looking forward to seeing you back again soon and hope to receive more of your Perfect scores.Regards,Frederic DumontGeneral Manager

Response from Property: Dear Guest, Thank you so much for your positive feedback and many kind words about your recent stay. We are delighted to hear that you enjoyed your time with us so much, thanks in particular to our convenient central location, clean and quiet facilities, and the friendliness of our team. We are also pleased to know that you would gladly recommend us to future travelers. We hope to have the pleasure of welcoming you back again very soon and to receive more positive feedback from you. Sincerely, Frederic Dumont, General Manager

Response from Property: Dear Guest,Many thanks for sharing those positive words following your recent stay.The Team and I are very pleased to know that your experience felt good value for money as you particularly found our central location ideal to explore Manchester and our Buffet Breakfast up to your taste. We are thrilled to know that you'd happily return and we are certainly looking forward to seeing you back soon.Regards,Frederic DumontGeneral Manager

Response from Property: Dear Guest, Thank you for taking the time to share your recent stay. We are deeply sorry to learn that your stay was unsatisfactory. This is mainly because you were unable to use our early check-in service. Please note that early check-in is subject to availability, is not mandatory, and requires an additional £10. We regret that due to the football match you mentioned, the hotel occupancy rate was unusually high, and we were unable to fulfill your early check-in request. We sincerely apologize if you were not satisfied with our facilities. We were very surprised to learn that there were no towels in your bathroom. We sincerely apologize for the oversight of our housekeeping staff. If you had informed us, we would have provided towels promptly. We have also relayed your feedback to the Housekeeping Manager, who will work with the team to handle this matter properly to prevent a similar situation from recurring. Thank you again for your valuable feedback, which is crucial for us to continuously improve our products and services. We sincerely hope you will visit us again in the future and give us a more pleasant stay, thus earning your higher rating. Sincerely, Frederic Dumont General Manager

Response from Property: Dear Mr./Ms. Jin Xing Shizhe: Thank you very much for taking the time to share your experience and photos from your recent stay. We are delighted to hear that you had a very pleasant stay overall. You appreciated our convenient city centre location for exploring Manchester and the ease of access to public transport; our facilities met your needs; the buffet breakfast was delicious and satisfying; and our team was warm and friendly. However, we are deeply disappointed with the cleanliness of the bathroom, particularly during your stay. Please rest assured that our housekeeping manager is aware of your feedback and will take steps to address these issues to prevent a recurrence. Thank you again for your valuable feedback, which will undoubtedly help us improve our service. We sincerely hope you will visit us again in the future for an even more enjoyable stay and look forward to your full-star review. Sincerely, Frederic Dumont General Manager

Response from Property: Dear Guest,Thank you for positively reviewing your recent one night's stay.We are very happy to hear that your time with us met your expectations as you found our central location ideal to explore Manchester, our Team friendly & helpful.We are so pleased to know that you'd return for a longer visit and we are definitely looking forward to seeing you back again soon.Regards,Frederic DumontGeneral Manager

Response from Property: Dear Guest,Thank you very much for taking the time to write a review concerning your unplanned visit due to your flight cancellation.We are delighted to hear that your overall experience felt enjoyable and good value for money as a Bed & Breakfast package.We are pleased to know that you found our central location ideal, our Team incredibly helpful, our facilities convenient particularly our luggage storage and our room service option.We look forward to having you back as one of our guests during your future trips to Manchester.Regards,Frederic DumontGeneral Manager