Reviews of ibis Manchester Centre Princess Street

Response from Property: Dear WSLeong,Thank you so much for your wonderful review and for giving us a perfect 5/5, this is truly appreciated! We are delighted to hear that you enjoyed your latest stay as your found our central location convenient, our facilities adequate, our beds comfortable and out Team friendly.While we are happy that you pointed out, for future travellers, the occasional train noise but we are glad that it didn’t affect your overall experience. Your positive feedback means a lot to us and we look forward to welcoming you back soon for another pleasant visit.Regards,Frederic DumontGeneral Manager

Response from Property: Hello,Thank you for posting some positive feedback following your latest stay. Your photo will also be helpful to future visitors.The Team and I are very happy to hear that your overall experience met your expectations as you found our facilities clean and our central location convenient particularly to the Shopping area.We look forward to welcoming you back during your next travels to Manchester.Regards,Frederic DumontGeneral Manager

Response from Property: Hello,Thank you for letting us know about your disappointment with your latest stay.We are truly sorry to find out that, on this occasion, we failed to meet your expectations.To clarify your comments, note that towels are only replaced when left on the floor in accordance with our Green Key environmental certification which encourages sustainability.I would also like to apologise if the complimentary tea/coffee sachets available in your room wasn't sufficient. The amenity tray is set-up as per the Ibis standard but should you require more items, our Reception Team will happily assist at any time.Finally, your feedback concerning your dirty carpet has been forwarded to our Head Housekeeper who has already taken the appropriate actions with her maids in order to prevent re-occurrence.Thanks again for raising your concerns as those are invaluable in our continuous effort to improve the quality of our products and services.We sincerely hope that you'll give us the opportunity to welcoming you back for a hassle-free experience.Regards,Frederic DumontGeneral Manager

Response from Property: Dear Wendy,Many thanks for taking the time to share your thoughts regarding your recent visit.While we are happy that our clean facilities met your expectations, I'm sorry to hear about your disappointment with our Buffet Breakfast.Be assured that your feedback has been shared with our Food & Beverage Team who will look further into your comments and take all the appropriate actions in order to prevent re-occurrencesWe are sad to learn that you wouldn't recommend us to other and truly hope that you'll give us another chance to having you back as one of our guests for a more enjoyable time.Regards,Frederic DumontGeneral Manager

Response from Property: Dear Wanji,Thank you for sharing some feedback regarding your recent stay.While we are happy that you found our central location convenient to access bars and supermarkets; we are disappointed to have only scored an average rating.We have noted your comments regarding our situation to Victoria station but if there was any other inconvenience you may have experienced, please feel free to let us know further so we'll be able to look into it and take all the necessary actions to prevent re-occurrence.We look forward to hearing from you and truly hope that we'll get the opportunity to welcoming you back for an even more pleasant time.Regards,Frederic DumontGeneral Manager

Response from Property: Hello,Many thanks for all the compliments regarding your recent visit.We are so pleased to know that your experience was a positive one as you found our Team friendly, our facilities clean and our central location perfect to explore Manchester.We look forward to having you back as one of our guests as we'll happily welcome you back.Regards,Frederic DumontGeneral Manager

Response from Property: Hello,Thank you very much for reviewing your latest stay with those compliments, they are truly appreciated.Your high rating clearly proves that your visit exceeded all your expectations as you found our facilities up to your needs, our Team friendly and our central location ideal to explore Manchester.We can't wait to welcoming you back for more pleasant times with us.Regards,Frederic DumontGeneral Manager

Response from Property: Hello,Thank you for sharing your thoughts about your recent visit.While we are happy that you found our Team friendly & helpful; we are sorry to hear that, on this occasion, you've experienced a shortfall in our cleanliness standard. Rest assured that our Head Housekeeper has been informed so she can take all the appropriate actions to address the issue in order to prevent re-occurrence.I'm also sad and surprised to find out about your disappointment with our location. Indeed, our hotel is situated in Manchester city centre and easily walkable to all the point of interests the town has to offer. Thanks again for your invaluable comments which are always helpful in our continuous effort to improve the quality of our products. We truly hope that you'll give us the opportunity to seeing you back in the future for a more pleasant time.Regards,Frederic DumontGeneral Manager

Response from Property: Hello,Many thanks for your positive comments regarding your recent visit.The Team and I are so pleased to find out that you enjoyed your experience overall.We look forward to having you back as one of our guests in the near future and hope to reach the perfect score.Regards,Frederic DumontGeneral Manager

Response from Property: Hello,Thank you for sharing some positive feedback about your recent stay, those are truly appreciated.We are delighted to hear that your experience met your expectations as you found our facilities modern and our central location convenient to discover what Manchester has to offer.We look forward to welcoming you back soon for more enjoyable visits.Regards,Frederic DumontGeneral Manager

Response from Property: Dear w113,Thank you very much for sharing some positive comments and scoring us with the best rating, this is truly appreciated.The Team and I are delighted to find out that you enjoyed your experience as you particularly found our central location ideal to explore Manchester and access Piccadilly Train station.We look forward to having you back as one of our guests in the near future, we'll happily welcoming you back!Regards,Frederic DumontGeneral Manager

Response from Property: Hello,Thank you for rating us with the highest score and for giving us some compliments regarding your latest visit.We are so pleased to find out that our central location was convenient and our Team helped make your stay a pleasant one.We look forward to being a part of your next trips to Manchester, we'll be ready to welcome you!Regards,Frederic DumontGeneral Manager

Response from Property: Hello,Thank you for sharing some positive comments about your recent stay.We are so pleased to hear that you enjoyed your experience as you found our central location ideal for the purpose of your visit, our hotel welcoming and our Team friendly & helpful.While we are happy that our Buffet Breakfast met your needs, I'm sorry that some of the items weren't refilled in time as the Team was quite busy. I am glad this wasn't too much of an inconvenience. We will look into the Staff structure, particularly during busy days, so we can prevent re-occurrence.Thanks again for your kind feedback and we look forward to being part of your future trips to Manchester, we'll happily welcome you back!Regards,Frederic DumontGeneral Manager

Response from Property: Hello,Thank you very much for choosing to stay with us during your latest trip to Manchester.The Team and I are delighted to hear that you enjoyed your experience as our facilities met your needs and our central location was convenient.We look forward to welcoming you back soon for another visit as pleasant as this latest one.Regards,Frederic DumontGeneral Manager