Manchester (Arena/Printworks)

Location of the Hotel was absolutely perfect, about 5 minutes walk to the city centre. The service staff was really friendly and one staff even took the opportunity to chat with us about out trip there. The breakfast buffet was good and it is the same menu across the entire chain of hotels from Manchester to Edinburgh so it did get a bit bored and we eventually decided to stop having breakfast at the restaurant due to the lack of variation. Overall, it was a nice experience.

Good, central hotel with reliable corporate image. Looked after well by staff but the decor and furniture looking "tired" and in need of cap. ex. to rejuvinate.

Booked this hotel as it was closest ot the arena for the concert we were attending, outsode looks a bit grim and old but inside was suprising nice. All the team were lovely and welcoming and let us store luggage as the room wasnt ready when we arrived, breakfast was a bit busy in the morning but thats to be expected and the icing on the cake was bar was 24 hour!!!!! definately staying here again

Had a lovely time at this hotel and can honestly say ive been converted to this brand. I was a bit worried at this is my first time travelling properly on my own but everyone was so accommodating and helped me with every question i had, i even spoke to the hotel manager and his assistant in the morning and they helped me book my stay in London. Lovely staff you have and your rooms are very comfy and clean. Thank you again

Stayed here for 1 night. We have stayed before but this time we weren’t overly impressed. Check In was quick. If you are before the 3pm time a £10 fee is charged for check in. Staff weren’t overly welcoming on check in. Room was clean and tidy and had no issues. Can be a bit noisy at night if you’re on the main road side of the building. Breakfast was not great. We had to book a time slot at check in which was fine opting for 7am slot due to travel arrangements. Once entering the breakfast area no staff were on duty until after 10 mins of waiting and looked shocked when guests were waiting for breakfast in there. Not prepared to have people waiting and wanting breakfast even though this service opens from 6.30am we were told. Staff weren’t overly welcoming and mumbled to us when being shown to our table. No buffet was out as they said we don’t offer this service until a later time which was not indicated to us when booking a time slot. Continental options were out but looked like the bread/croissants etc had been left out from the day before. We were told if we wanted a hot option a staff member will take our order. 20 mins later we had our order taken for 2 people for it to all come out on one plate. Check out nobody on desk so was unsure where to put card. Overall was an ok place to stay for convenance for the arena etc.

What a sh*t hole, literally. Thankfully we weren’t in the hotel long but our bathroom was a mess. We didn’t notice it till the following morning as we more or less just dropped our bags and went out but our toilet was covered in what I’d imagine to be human faeces. We did tell reception but all we got was ‘they’d let house keeping aware’. Had we been here longer we’d have 100% requested a better room. Stayed in Manchester a few times but we opted for this one as we were at the arena and it was close.

We have stayed at this Premier Inn many times and it is definitely our favourite to visit. When we arrived the staff were very friendly and took our bags and told us about check in suggesting we arrive at 2:30 to avoid the queue. We liked the sound of this as previous times we have been made to wait til 3pm precisely so it made a nice change for the staff to be more considerate. We didn't arrive that early so don't know if it would have been stuck too but we did arrive closer to ten to three and we were checked in instantly. We had two twin rooms which unfortunately have the dirty river and car park view as opposed to the cathedral view which is my favourite. The rooms are lovely though and very spacious. There is a good cleanliness in the rooms but the skirting boards are looking a bit worn and dirty in places. The beds are nice for a comfortable nights sleep and there's a small heater to keep the room warm if it gets chilly. The plugs are not in the most convenient place with them being under the bedside table or all the way by the TV but they do the job. The wifi is pretty bad but I'm sure this is done on purpose to encourage the purchase of the super fast wifi. Having stayed at Premier Inn for many years I remember watching the whole two hour plus live final of strictly come dancing on iplayer in 2018 and it not buffering but now I can't even watch a ten minute YouTube video, actually never mind YouTube, I couldn't even get a two minute tiktok to load without buffering. I am certain the wifi is designed this way on purpose as there was never a problem with it before the charge came about! It also constantly drops out and needs reconnecting which is so annoying. Although we had initially chosen not to have dinner at the hotel we changed our mind after seeing how packed the restaurants and bars were in the area because of Peter Kay at the arena and a big football match on TV. The hotel was also busy because of the event and so we had to book a table and wait but this wasn't too long, only just under twenty minutes and we were allowed to wait in the bar area. This was fair enough as we had declined booking dinner when asked at check in. Unfortunately we couldn't sit in the bar to eat the meal because of how busy it was and we had to sit in the restaurant. We didn't want to sit there as it's an awful room with no windows visible and it was pretty empty by the time we got there with only one other couple in there. For this reason the atmosphere was pretty poor but not for long as the lovely Nadine came over for a chat when she could and was always more than happy to help with any menu changes we requested (which was many!) She really made it feel special for us which was perfect as we were celebrating a birthday and it was nice to see a familiar face as we'd been lucky enough to have been served by her on our last visit seven months earlier as well. She was also kind enough to wish us well on our onward journey when she saw us ready to l