Fairfield Inn & Suites Mankato

I booked 2 rooms, 4 nights via trips.com and 1 night via a credit card portal. We normally book direct with the hotel but it the 3rd party sites offered lower costs. Neither third party booking site disclosed a $3 parking fee at the time of booking. Looking at the hotel website, I also do not see a parking fee disclosure. Mankato is a relatively small town, and the location is not busy enough to justify a parking fee; charging it as a surprise/undisclosed fees (resort, parking, etc) is a dishonest practice you should abandon if you want repeat business. We were generally happy with the housekeeping, beds and room features. Issues with the TV signal and room keys were resolved by the staff in a timely manner. I chose Fairfield based on past good experience with Mariott/Residence Inn/Fairfield breakfasts in other cities. We appreciate access to a basic breakfast, and were pleased with the coffee, fruit, and bagels. However the quality of the main course (instant scrambled eggs and so-called "omelettes") was disappointing. Yogurts were exclusively fat-free (chalky taste) in a padlocked at 9am sharp. Sausage patties (frozen/warmed) were in short supply and also not appetizing. For the room rate we paid, we hoped for a better breakfast.

Room wasn't what it was supposed to be so had to move a room, manager yelled at me over the phone when I questioned why there was a charge (turns out it was for parking supposedly) the pool was too cold to use

Room was fine. I was not told about parking charges, which seem gratuitous for a small town. Also could not get my receipt when I checked out, I was told it was not ready but would be emailed. I did not receive receipt in my email and had to phone the hotel. I still could not get the receipt because a manager needed to be involved. Now waiting on the manager.

Rom was clean and comfortable. I really liked the staff Alex, Nate and Evan. I will stay there again if I'm in Mankato. Thank you!

Nate at the front desk was great. I came in early and requested an early check in because my wife was not feeling well. We immediately took care of us, which saved the day! Thanks Nate!

Disappointed Check in and out was good. Nice service and staff. Pool was drained and not able to use. website photos are deceiving -the actual facility is not as nice. Tub was dirty. Breakfast was limited and what we did have wasn’t great so left to go eat elsewhere. Hotel couldn’t have helped this but loud out of control people after 12:pm for extended time. Choose the hotel based on reviews, location, website site photos. Wanted a place with a pool and breakfast. Disappointed We plan to be visiting Mankato often for the next few years and this was disappointing. We would not recommend this place.

We were very disappointed and wont return to this property. We booked late as this became a surprise trip. We had our kids with and booked a hotel with a pool. When we got there we got ready to go swimming only to find out it was under construction/being renovated. We got back into the room and none of us could sleep most of the night. The beds were uncomfortable and overrall it was a bad experience. I didnt want to cause a scene at all but we almost asked for a refund because of all this. We will not be returning.

Pool was closed...staff would not refund or discount our rate. Grandaughter came to swim with us...we rented a different hotel room. Manager said it was our fault for not completely reading the listing. We will not stay at any of the affiliated hotels in the future.

Staff was very friendly, somehow they checked someone else in under me so that was a bit annoying at 1030 pm to get figured out. The bigger issue is the smell throughout the entire hotel. It's moldy/musty and utterly nauseating. My room even smelled like it. Definitely won't be staying there again.