Palm Royale Cairns

The service attitude is very good and the hotel's swimming pool is very nice.

For the safety of your life and property, please stay away from this hotel! At 12:30 in the morning, when we were fast asleep, someone directly used the room key to swipe the door of our room. After finding that the safety lock was locked, he still refused to give up and violently tried to open the door 30-40 times. It was very, very scary! I almost thought there was going to be a murder! ! ! We immediately called the hotel, and the man who answered the phone was unapologetic and said that the front desk had not checked us into the system, so a room check was needed. His argument is totally untenable: First, the front desk forgot to register. What kind of weird behavior is this? The other party's explanation was "this could happen, this happens when you are busy." Secondly, there is our reservation information in the hotel system. If you want to confirm whether the room is occupied, why don't you call us first, but check the room in the middle of the night while the person is asleep? Third, to take a step back, if you really want to check the room, shouldn't you knock on the door and ask? Why do you just rush to the door? We ended up pushing the table against the door and didn't sleep well all night. I went to the front desk to inquire the next day, but the other party still couldn't give a reasonable explanation, and his attitude was still very bad. He repeated "What do you want" and "I don't have food here, how can I compensate you" many times. It was clearly the party at fault, but he treated the guest like a beggar! Finally, the room itself, the room is old, the facilities are average, a few hangers cannot even be removed, and the shower water pressure is insufficient. Again, I strongly recommend everyone to avoid this hotel! !