First, some positive impressions: the room was relatively large, though the view was just average. The bed was comfortable, and the bedding was acceptable. There was also a small lounge area with tea sets and complimentary tea, which was nice.
However, for a so-called five-star hotel, many aspects fell far short of expectations. Firstly, when the car arrived at the hotel entrance, no one offered to help with luggage. Even though the trunk was open, the doorman stood by the door indifferently.
There were no trash cans in the lobby or near the entrance. Trash left by the previous guest on the coffee table and sofa in the lobby wasn't promptly cleaned up.
Secondly, regarding the facilities, the toilet flushing system in the room was either clogged, with water either constantly flowing or failing to flush at all. Very embarrassing.
The sink drain was leaking. While washing things in the sink, my feet got wet, and upon closer inspection, the sink was covered in soap suds—the drain pipe was leaking. It was late at night, and it wasn't convenient to call for repairs.
The breakfast had a decent variety, but some food was spoiled or not properly cleaned. The fish was bitter.
The order included what was supposed to be two car pick-up services and two executive lounge visits, but these did not actually happen.
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