Friendly & courteous staff. Although there was a hiccup in our "ocean view" reservation-- I was called day of by front desk manager (Giselle) that the room we booked was no longer available and was given an alternate "partial ocean view". Explained that it was a momentous family time and needed to be close to family-she was able to accommodate us and comp for SALT & WOOD restaurant. Beautiful Resort, Clean and Spacious. Can't wait to go back!