Where to start, booked Reflections Maroochydore which is their other resort & upon checking what time we could arrive we were informed they had moved us to another apartment even after we had stated we needed a low level apartment due to them not having lifts, stating again we could not be in a higher level & had stated this when we booked, of course this was apparently forgotten by staff. Later received a call from the manager asking me why we couldn't just move where they moved us, I reminded why & that they were told this when we booked & payed, my reply from him "do you need to stay here" I didnt even know how to reply to such a rude question, like do you guys actually want people to book your accommodation! After we were told they were going to move us to their other accommodation Aqua Vista, it was repeated to us that this was a major upgrade & beautiful apartment compared to the one we had booked, so we thought great, but no. We had originally booked & payed for a 3bedroom as we needed the beds & were told they had moved us to a 2 bedroom even though thats not what we booked, so we said ok we will need a room with 2 single beds then, apparently they had no availability rooms with this set up even though the whole wkend they had vacancy sign so clearly had other rooms. After being told we could check in at 12pm, it ended up being 2pm, fine thats the norm, so we get there a little before 2pm to be told the room isn't ready & won't be ready until 3pm & can we go somewhere for a while, mind you check in is 2pm & thats when the room needs to be ready for guest at the latest. We said no we are not going anywhere, after checking they said it will be 15mins & to come back. So we did, & no one was at reception leaving us having to call to see if we could go to our room, they said yes without even letting us no until we called, this was a out 2:30pm Not only was our "upgraded beautiful room" 1 room short & 2 beds short, because we booked 3 bedroom they put us in a 2 bedroom there was not even enough beds for us. This "major upgrade" was not, not only were we 1 bedroom short of what we actually booked, but 2 beds short as we needed 4 beds this apartment only had 2, stated as queens but they were only double. -Bathrooms full of mould in both showers, hot tub was clogged with other peoples hair, no water pressure, floors were grose. -Massive cobweb & spider behind the curtains of one of the rooms showing they do not clean the windows or behind the curtains as every window was also filthy. -Tv control apparently needed charging but there was no charger so we had to use our own just to charge it up so we could watch TV - bearly anything to cook with, cups were dirty - Furniture needs updating - linen was discusting, black marks on he white sheets, littoral holes in the blankets. If this was an upgrade I shudder to think what our original apartment at the other accommodation was going to look like. Sadly will not book ere again.
