Dar Ikalimo Marrakech

Super Riad personnel aux petits soins

You have to be careful what you book here. It's not right to call it a hotel. It's a simple guest house. You can't attribute the rating to the staff, who were always very friendly and accommodating. They are the least to blame for the fact that we didn't like it. The location is central and everything can be reached on foot. The owner told me herself that there are 2 houses. The photos show the "better" house. We were in the simpler one first, which was at the back of a narrow, winding alley (not very pleasant at night). There are no photos of this on the website. Our room was super cramped, right next to the kitchen, so very loud. You could hear the phone ringing well into the night. The TV above our room was also on at maximum volume, it was hard to sleep. The bathroom was a bit old and the shower was pretty unhygienic. We didn't use the shampoo and shower bottles, they weren't clean. The doors and windows aren't airtight and face the inner courtyard. You have no view and you can hear everything that was going on outside. Among other things, the following were missing: hairdryer, minibar, slippers, safe, restaurant and café, children's playground (impossible as there is no walkway!!), spa and the WiFi was super slow. All of this is promised on the website. The breakfast, well, Moroccan standard. The dishes were very worn and showed a lot of signs of wear. We also don't know how clean it was. At least the thermos jug with the milk was quite dirty. Don't be fooled by the description. We were not at all satisfied and were initially given a contact person in Mallorca. I explained our problem, but there was no response. This turned out to be a mistake on Migros' part. They asked for a little patience and I should describe everything again. A whole 2 days were lost. On the 3rd day the Moroccan agent called and wanted to know again what was wrong. I had to explain everything 3 times. We just didn't feel comfortable in this house and I just wanted to leave. The owner also tried to talk to her, but we wanted the agent to sort it out. You could see that she was a little embarrassed. We were given a better, slightly larger room in the main building, although this one didn't have everything that was promised. However, it was very close to the exit of the alley. The shower head holder was on the floor, so we had to hold it with our hands. The shower had a wooden door that was moldy from the moisture and reinforced with a board. Quite unhygienic. The toilet and the washbasin, very tiny, were separate and quite narrow. A musty smell greeted us. In the wardrobe there were only 2 coat hangers and still rubbish from the previous occupant. Unfortunately, we never saw the owner again. Migros didn't ask again either. So we can't give a better rating. I suggest that Mig