B&B Hôtel Marseille La Valentine

We arrived late that evening, and there was nobody on duty, we had to put a security code into a keypad to gain access. We then had to find our room and then input the security code again. The disappointing thing about this is that the room was quite dirty, we took a photograph of this and we provided this to the owner in the morning via an email from the receptionist as she could not get hold of the owner. We have sent that email twice and not had any response from the owner. We included the photograph to prove our point , but they were not interested in any compensation for the dirtiness. We also reported this to *******, who contacted the owner or more than one occasion who refused to provide any compensation, even though they had a copy of the photograph clearly detailing the dirtiness.

We arrived later on in the evening. There was nobody on the desk. We had to use a security code to access the hotel and then find our room and then use the access code to get into the room. The room was dirty under the beds and in the bathroom, as there was nobody on duty there was nobody to discuss this with so we went to bed in an uncomfortable way due to the room. In the morning, we informed the receptionist straightaway who tried to contact the owner, but was unsuccessful so gave us an email address. We emailed the owner on two occasions with a photo of the dirt and that person has not replied, we booked this through ******* and they got in contact with the who declined any conversation at all. Our view is that we were paying for a clean room as a bare minimum and that is not what we had, any reasonable Hotel I would’ve put this right, but they had no intention to very poor. Would not stay there again, or any of the other hotels that that person owns. We very rarely make any negative comments about any stays because generally any issues we report to the Hotel and they generally sort it out, but the owner of this property was not interested.

Very basic hotel, beds rock hard and no transport links to the city. We were there for the rugby World Cup and found it hard to get taxis, those that would take us wanted eur 50 each way. That said, the breakfast was good value, fresh croissants, cereal, fruit juices and yoghurt were all nice. Can't say I'd recommend this place but also wouldn't condemn it

Friendly staff. Very basic installations. Functional.

The staff were great- very helpful and polite!

Air conditioning is not working. staff polite.

The aircon was not working at any time. The staff did not clean the room even once in 3 days. The breakfast was kept bear minimum to discourage guests from taking interest in food.

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