Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.6
Amenities9.1
Service9.2
Cleanliness9.6
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All reviews(75)
Positive reviews(72)
Reviews with photos/video(46)
Great service(29)
Offers pick-up/drop-offs(17)
Delicious breakfast(9)
Close to airport(9)
Classy environment(8)
Great swimming pool(6)
Poor Internet(6)
Quiet & comfortable(6)
Negative reviews(3)
Chong Chun
Deluxe King Room Non smoking
Stay Date May 2025
Family
22 Reviews
9.5/10
Amazing
Posted on Jul 2, 2025
Luxury place to stay in the jungle. Great experience! Suitable for a luxury staycation in the jungle with full facilities !
YING YING
Deluxe King Room Non smoking
Stay Date May 2025
Family
7 Reviews
10/10
Outstanding
Posted on Jun 29, 2025
The hotel staff very helpful and friendly. Very clean. MULU CAVE is World UNESCO herritage. Definitely is a MUST GO PLACE.
6/7
Bokkie Truong
Deluxe King Room Non smoking
Stay Date May 2025
Couple
49 Reviews
8.0/10
Very Good
Posted on Jun 15, 2025
A rustic but posh hotel that is the only upmarket accommodation in the area, serving guests to the Mulu National park. Rooms are spacious with a balcony facing the dense rainforest. The dining room has outdoor options facing the lovely pool. The free shuttle bus from the airport or , when requested, to and from the Park entrance is really nice. We spent a comfortable 4 nights before and after our hike in Mulu Park.
6/9
SEUNG YOUN
Deluxe 2 Double Room Non smoking
Stay Date May 2025
Family
1 Reviews
10/10
Outstanding
Posted on Jul 1, 2025
The best resort for the people who are looking for calm and nature environments.
ZY86
Deluxe King Room Non smoking
Stay Date May 2025
Family
6 Reviews
10/10
Outstanding
Posted on Jun 9, 2025
Our stay at Mulu Marriott was wonderful. We received a complimentary room upgrade, which was a great surprise. All the staff were incredibly friendly and welcoming. The location is peaceful and surrounded by nature. We also booked the Unplug Mulu package through Marriott, and the service and overall experience were truly amazing.
chynthya
Deluxe King Room Non smoking
Stay Date Apr 2025
Couple
15 Reviews
9.5/10
Amazing
Posted on May 31, 2025
All the staff very helpful & kind,the room clean& very good of comfort quality, breakfast more of item & delicious.
Love it this place!
Anonymous User
Deluxe King Room Non smoking
Stay Date Apr 2025
Couple
7 Reviews
10/10
Outstanding
Posted on May 30, 2025
We had a blast! Got a free room upgrade. The living room and bedroom were big, comfortable and spotless clean. The hotel compound was relaxing with many tall rainforest trees with birds chirping and at night we can see fireflies! Love it. The buffet breakfast was generous with delicious western and asian cuisines. Thank you for an amazing experience.
Alicia Jing Wen
Deluxe 2 Double Room Non smoking
Stay Date Apr 2025
Family
2 Reviews
8.0/10
Very Good
Posted on Jun 5, 2025
The hotel was very near to the airport, free shuttle provided by the hotel as well from the airport to the hotel vice versa and also to the Mulu National Park.
The hotel manager was very friendly and personally greeted us upon arrival. Unfortunately the electricity stopped working a few times during our trip for hours at a time which made it quite inconvenient as we had small children with us - also we felt that the hotel should automatically offered service recovery instead of us having to ask for it. Breakfast selection was great considering its in such a small town. Also, there was no reception or Wi-Fi in our rooms, only in the common areas of the hotel.
xxjjxx
Deluxe King Room Non smoking
Stay Date Oct 2024
Solo traveler
9 Reviews
10/10
Outstanding
Posted on Nov 30, 2024
staff were very helpful and room was clean, and there is a complimentary shuttle service to the airport and national park, however there was no wifi in my room and the food could be much better
Ann Twe
Deluxe King Room Non smoking
Stay Date Apr 2025
Traveling with friends
4 Reviews
8.0/10
Very Good
Posted on May 17, 2025
Had a short stay here over the long weekend. If you’re looking to unplugged this would be a good place to do so - the WiFi was not accessible in our room and the data was pretty weak. Apart from that, the not so good part was that the first day was full with power trips and the aircon was pretty warm. The second day was slightly better with the aircon working at full blast. The buffet was pretty good overall with an amazing selection. The service was a mix of very friendly staffs and staffs who did not even smile at all - especially this receptionist (name starts with O) who not only did not smile but even gave us with the most sarcastic answers when we asked her questions. She also did not send over a softcopy of invoice after checkout. Shout out to Anna (hope I got her name right!) who was so friendly and was always happily answering our questions - truly making our stay a better one.
Grace
Deluxe King Room Non smoking
Stay Date Oct 2024
Couple
4 Reviews
10/10
Outstanding
Posted on Nov 13, 2024
They upgraded us to a suite and prepare birthday decor with a cake, this is definitely surprise us.
Silvia Bianchi
Deluxe 2 Double Room Non smoking
Stay Date Mar 2025
Family
13 Reviews
10/10
Outstanding
Posted on May 3, 2025
The hotel is super beautiful surrounded by nature. They have a shuttle bus to the park and back. Just need to ask when you are ready. Also free shuttle from the airport. The swimming pool is really nice before pr after the tours at the park. The breakfast buffet is good and has everything even gluten free bread. The food at the restaurant is ok. We ate a lot at the park as they have more options of dishes and vegetables. Also the prices are more affordable. I would definitely go back.
Guest User
Deluxe 2 Double Room Non smoking
Stay Date Jul 2024
Family
1 Reviews
10/10
Outstanding
Posted on Aug 30, 2024
The front desk service was excellent and very proactive. Others did well, too, with their friendly approaches. Overall, I was really satisfied and will come back.
Chipappa
Deluxe King Room Non smoking
Stay Date Jul 2024
Couple
2 Reviews
8.0/10
Very Good
Posted on Aug 22, 2024
Totally, it's nice.
Although the cost is higher than the other accommodations, relax conditions are ready here.
Dani_19
Deluxe King Room Non smoking
Stay Date Jul 2024
Couple
15 Reviews
4.0/10
Posted on Aug 13, 2024
The location is beautiful and so are the rooms. However, the service is awful. It took 40 minutes to check us in.The rooms have no wifi and the hotel is in a remote location with limited food options. The food at the hotel was avarage and a lot of the options were not available. The staff wasn’t helpful, they were sometimes rude and dismissive. Overall, I wouldn’t recommend it.