Courtyard Cincinnati Mason

I am writing regarding my recent stay at your hotel. I had a reservation that has already been fully paid for, but I understand that due to my earlier checkout, a refund is not being considered. Hotel didn’t refund my money and didn’t give me night when I asked. Poor hotel management who don’t care about customers.

The bistro and the Starbucks were not open on arrival or all day Saturday, which was an inconvenience. The space between floors is clearly not insulated as I could hear the people above walking which sounded like stomping and doors slamming. This occurred well after midnight and again at 4:33. Also, not having complimentary breakfast is a downfall as well. I wouldn’t stay again.

Stayed here for the Cincinnati Open 2025 - excellent choice for location for getting to the Linder Tennis facility (or Kings Island) and easy enough to get downtown. This Courtyard was very clean throughout! Our room was very spacious and had the amenities we like. While we did not eat or have drinks at the bar, they were well staffed and graciously provided plates, cutlery and glassware for us to take to the room (meats, cheeses and a baguette from Findlay Market was dinner in the room). Plenty of food / drink options and other store options nearby. Our only less than perfect stars was that our room did need to have some doors leveled and tightened. Yes, we would stay here again.

I am not sure if the hotel stuff understands what hospitality means. I booked the room through *******, was checked in in a wrong room, and got charged twice for the room I had already paid for.

Just an overnight stay and everything was great! Only thing I would change is the pillows were very flat and not comfortable. But otherwise was very nice.

Great property but beware there is no complimentary breakfast. You have to pay for everything.

Room was clean and staff was friendly

Very courteous staff and clean rooms.

Nice, comfortable room with ample space. We’ll definitely stay again on future visits.