15 Michigan St, Airport Industria, Matroosfontein, Western Cape, 7490, South AfricaView Hotel Details
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1 night
Hotel Verde Cape Town Airport Guest Reviews
4.4/5
Very Good
110 Reviews
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Verified reviews
Location4.5
Amenities4.4
Service4.4
Cleanliness4.5
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All reviews(110)
Positive reviews(9)
Reviews with photos/video(1)
Easy to get around(5)
Negative reviews(1)
Guest User
Standard double Room
Checked in Jul 2024
Family
1 Reviews
5.0/5
Outstanding
Posted on Aug 24, 2024
Best airport hotel especially with the children. Exceeded our expectation, even as an airport hotel we had a little holiday
Macca0303
Standard Room
Checked in Jul 2024
Couples
21 Reviews
5.0/5
Outstanding
Posted on Jul 6, 2024
Great and convenient location. Superb service and comfortable rooms. Highly recommend
Sara
Standard double Room
Checked in Feb 2024
Business travelers
4 Reviews
4.7/5
Amazing
Posted on Feb 20, 2024
Great location for the airport and the free shuttle is perfect. The hotel is very comfortable and has everything for a great overnight stay. My only gripe is the staff all.standing around in groups chatting loudly at breakfast and having to wait 20 minutes for change in the restaurant in the evening.
Guest User
Standard double Room
Checked in Dec 2023
Solo travelers
17 Reviews
4.7/5
Amazing
Posted on Dec 29, 2023
Great location, cleaning and service. But if I can give you a suggestion you can't ask a client to pay a slice of bread during a lunch in your restaurant.
Chantal Rudman
Standard Room
Checked in Aug 2023
Business travelers
11 Reviews
1.0/5
Posted on Aug 15, 2023
NOT HAPPY! Although the place was clean and the restaurant had good food, their service is VERY POOR!
I certainly will not refer this hotel to anyone.
I only slept over one night and in the morning I woke up to a broken toilet.This part is understandable but the poor response to the problem is what upset me.
As I found out that the toilet was broken I contacted reception and explain that I needed to use the toilet urgently.Only after another phonecall and 15 minutes later someone pitched up just to declare that the toilet is indeed broken and they will ask maintenance to come check.I told him I needed the toilet urgently and he said he will come back with a card of an empty room so that I can go there.
ANOTHER 15 minutes later and two more phonecalls but no card given to go to another toilet. I gave up and couldn't wait longer, did my business in the toilet and used a makeshift bucket to flush down everything. SO BASICALLY NOT POOR CUSTOMER SERVICE but actually NO service or solution.
Fast forward 30 minutes later and I am at checkout complaining about this situation and how unhappy I am.
They didn't even deem it important enough to call a manager even after I said that I will be writing a very non favorable review. They only apologised ( very lightly).
Never thought I would see this from a 4 star hotel.
Beware if you want to stay here.Heed my warning as they make use of sustainable practices (such as using grey water for toilets) there are more things that can go wrong with amenities than in a normal run of the mill hotel. This in itself is not a problem and commendation for that BUT that means you need to know your hotel and have good response systems in place so that guests are not left in embarrassing situations!
Clearly these type of issues are not important enough to resolve . I will not suggest stay at this hotel due to the lack of response and disregard.
CamHoney
Standard Room
Checked in Aug 2023
Couples
38 Reviews
4.7/5
Amazing
Posted on Oct 9, 2023
Accommodating staff, best location for a hotel next to the airport.
flyingluofei
Standard double Room
Checked in Sep 2024
Business travelers
11 Reviews
5.0/5
Outstanding
Posted on Sep 20, 2024
The environment in the store is very good, clean and spacious, with a wide variety of snacks and drinks, which is good. The hotel is very close to the airport and has airport pick-up and drop-off services. However, given the poor security in South Africa, everyone must pay attention to safety when traveling.
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Guest User
Standard double Room
Checked in Feb 2024
Business travelers
30 Reviews
5.0/5
Outstanding
Posted on Feb 11, 2024
It is very close to the airport. The drop-off service is on time and safe. The services are excellent. The room is clean and the hotel has security. It is very safe. New facilities, rich breakfast, restaurant, delicious taste
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GoldieJi
Standard Room
Checked in Aug 2024
Business travelers
28 Reviews
5.0/5
Outstanding
Posted on Sep 1, 2024
Very close to the airport but not safe at night, did not walk, breakfast was delicious
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René Frank
Standard double Room
Checked in Jan 2024
Solo travelers
1 Reviews
3.7/5
Posted on Jan 17, 2024
Nice clean hotel, value for money.
The air conditioning in the room was too much, so I turned it off