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Matsumoto Hotel Kagetsu
4.3/5111 Reviews

Matsumoto Hotel Kagetsu

Matsumoto|2.67km from Utsukushigahara Onsen
When I booked the hotel, the reviews made me think that it would be good but not amazing. However I was really disappointed. Although not terrible, this hotel was below my standard. Within a short walk to the amazing Matsumoto Castle, the hotel seemed like a nice historic place to stay and enjoy. The hotel itself is rather plain and uninteresting. The room was big but not cozy or really comfortable. The elevator smelled like gasoline as did the basement floor where the women's bath is located. The public baths are small and uninteresting as well. We did not eat dinner here. The breakfast buffet was good. Now, on to the service. Although not rude, the service was cold and overly rule oriented. Although I realize the check-in time is 15:00, most places will not hold on to this dogmatically and to the minute. In other words, if the room is available then let your guests settle in. On this day it was raining, constant and hard, so most guests were cold and wet when they arrived as we were. At 14:10 when I asked if our room was ready the lady at the front dest pretended to check her watch and just no, please wait until 15:00. She didn't check if rooms were ready, but rather preferred the strict rule and have guests, many with children, sit around cold and wet in the lobby. Rules are more important than your customers. I don't agree with that. It is below my standard. On to breakfast, schedule to start at 6:30. We arrive at 6:28 and the lady (different lady) rather aggressively told us to go sit in the lobby rather that stand and wait for 2 minutes. That 2 minutes before 6:30 seemed very offensive for her. So when it came to parking no person came out to greet us or help us. Not normal or good. However I parked in front and headed in, then I was approached and told that I should not park there. Not sure why, but I asked where and was told that there is a parking lot around the corner. So I headed out to the car and started to move when I was approached and told that the parking lot was full. So I asked where I should park and was told that sorry the parking lot was full. So can I stay here? No. Where? the parking lot is full. So where do I park? The parking lot is now full, maybe some people will leave. I got fed up and just walked back into the hotel. A man then said that if I give him my key he will move my car when more spaces open up. Thank you. The next morning, my car was still there, had not been moved, and other cars were parked around me. That was not good reception. Below my standards. Dogmatic adherence to rules is more important than guests. Politeness does not hide that. Below my standards. Disappointed I cannot recommend this hotel.

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Explore Guest Reviews of Hotels in Matsumoto

Searching for hotels near Utsukushigahara Onsen? Compare room rates and reviews to find your ideal stay.
Onsen Hotel Omoto
4/56 Reviews
 Stayed on weekdays. It is a great inn with parking lots and hot springs. The day I stayed was 8 the view bath on the floor was assigned to the man hot water. On the 8 floor, there are open-air baths and jacuzzi, and during the daytime, the distant view is enjoyed, and there is a body in the hot spring. The next morning, when I asked for a departure, I brought the car to the entrance and prepared it. Next time I will come to enjoy only hot water slowly. Thank you for your care.
Hotel Tamanoyu
4.5/57 Reviews
We stayed at a number of Ryokans of various price points throughout our honeymoon trip to Japan and this one was such a pleasant surprise. The decor has a throwback 70s-80s vibe that would suit a Wes Anderson film and the attitude is a nice mixture of traditional ryokan hospitality and modern style. The rooms are spacious for ryokans (which, warning to Americans, might feel smaller than western hotels), and the baths are just lovely. We used both the public and private baths, and enjoyed our time in both. If this hotel wanted to rebrand as a quirky, hip spot for young westerners they could, but you get the sense that they enjoy catering to their Japanese clientele and providing an affordable yet luxurious experience. We spent one night at a $600 a night ryokan and the experience between the two was honestly comparable. Furthermore, Matsumoto is a lovely town, and if you want to add a day trip to your Japanese itinerary do yourself a favor and stay at the beautiful Hotel Tamanoyu.
Shoho
4.2/523 Reviews
Stayed 2 nights. Clearly the hotel prides itself on its ambiance, service and tradition, and it does deliver that. With an old fashioned feel, it’s surprisingly large, but still a charming ryokan with a truly amazing set of onsens. Seems to be a romantic weekend getaway, with few westerners here, and not much English spoken, but the courtesy and attention to detail by staff is amazing. Dinner is very traditional Japanese, breakfast a more cosmopolitan buffet - both very good. On the negatives - I felt they overcharge for alcoholic drinks - a small glass of beer, often only 3/4 full (and it’s hard to complain about that when it’s delivered with such courtesy!) was ¥900 or so. Phew! The bed was not really very comfy - doona was great but the mattress was past its prime, the edges collapsing when you sat on them, and the pillows were lumpy. Plus it IS quite an expensive place to stay. But it was an experience- and I enjoyed being there.
Asama Spa Koran So
5/51 Reviews
Not bad, not bad
Ryokan Seifuso
4.4/52 Reviews
We stayed two nights in this Ryokan during our holiday in Japan. Matsumoto is a cosy and relaxed place, without the tourist crowds we experienced in other cities, staying in different hotels, who were all good, this Ryokan gave us a memorable experience. Everything was very well organized, the pick up from the station, the free bikes, the cleanliness of the place. The warm welcome from the hosts, the excellent way in which they took care of us during our stay. Making sure we could enkoy andrelax completely. Yesterday when we returned from our bicycle trip, during which we had a heavy rainshower and were completely soaked. The owner rushed out with umbrellas and his wife waited with towels and put newspapers in our wet shoes. This really felt as coming home! We tried both the Japanese and Western breakfast, they were both excellent. If you are staying in Matsumoto this the place we strongly recommend!
Southern Cross Inn Matsumoto
3.9/519 Reviews
Matsumoto City is not big, the hotel is very close to Matsumoto Castle, you can see it in the room, and it is 15 minutes walk from Matsumoto Station. There is free coffee and hot water on the first floor of the hotel, which is great for Chinese people who can't drink ice water. I have had a breakfast at the hotel, I have to pay separately, 500 yen a person, it is OK, just buy it at a convenience store. The price of this hotel is very cost effective.

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Matsumoto Travel Guide

Looking for hotels in Matsumoto? Trip.com is a great place to start. Planning a trip to Matsumoto? You can plan a one or two day trip to Matsumoto. For trips in Matsumoto, you can choose hotels around the city center or accommodations near popular attractions.

Matsumoto Airport is the primary airport in Matsumoto. If you don't want to take a flight, coming to Matsumoto by train is a good choice as well.

When visiting Matsumoto, you can choose from over 84 hotels with great reviews. Matsumoto has high quality and low-priced hotels. You can spend one night at a nice hotel for only 144 USD. There are 11 four-star hotels in Matsumoto at an average price of 187 USD per night. There are 38 three-star hotels in Matsumoto at an average price of 156 USD per night. There are 27 two-star hotels in Matsumoto at an average price of 128 USD per night. Unique local hotels in Matsumoto provide guests a unique and fresh feeling. Dormy Inn is the most popular brand among tourists. In Matsumoto, there are hotels under the Dormy Inn brand. Travelers who favor this brand can choose to stay there to enjoy the luxury services provided by Dormy Inn. Richmond Hotel Matsumoto is one of the most popular hotels in Matsumoto. Hotel Shirakabaso is also one of the most frequently chosen hotels.

In the city center of Matsumoto, you'll have easy access to Matsumoto Castle. The most famous attractions locally are Shirahone Hot Spring. Upon departure, you can head to popular commercial areas like Matsumoto Kiyoshi, YSL, Matsumoto PARCO to buy souvenirs or travel accessories.

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