Guest User
February 27, 2023
We have stayed at many places over the years, called all inclusive, this is not one of them, trust me when I say this, I’ve worked in many places around the world, some not very good, but this is likely the worst I’ve seen! We will end our three week trip on Jan 29/2023, and all six of us will be very happy to leave this chain of resorts called the palace group! Star palace, Oceania, pacific and the Luna palace, suppose to be sister hotels, shared services! Again this morning I was refused breakfast, other in the group could eat, yet we all booked together! We are in the star palace, pool bars don’t open until noon, then only have about five choices of drinks, run out of water and make no effort to get more! Inside bar never open! The only restaurant meal has been the same food 90% of our trip! And not great! Pool staff walk right buy Canadian guests to sever the locals, 90% of guest are local, Beach bands constantly blast, we often leave because of the noise! Beach is disgusting, bird poop on the the busted chairs they set out, which is few, walk buy dead rats and cockroaches for several days before they get cleaned up! Loud, noisy, dirty disgusting place! Not expat friendly at all! Out group of six, over three weeks have spent about 15 nights, average 120.00 usd on outside meals and drinks to enjoy our trip, this is not and all inclusive resort at all! We all had to buy coolers for our rooms and ice from across the street to keep things cool in our rooms. If you want beers buy the pool or beach before noon, you have to go across the street and buy your own! I could go on all day, bottom line, horrible place. Expats stay clear!