Best Hotels in Mazatlan

The hotel staff were very empathetic, very good receptionists. The guards are very friendly. The pool and jacuzzi are very comfortable and have warm water. If you can go to the beach. I didn't get to try the hotel food.

The location is great, the pool area is very nice, and the restaurant ”condimento” is great during the breakfast buffet. However, I would not recommend the hotel for the following reasons: -My room was ugly, dated, and in bad condition. Additionally, there were bugs in the ceiling. -The hallways in the hotel smelled bad due to the garbage being stored outside on the bottom floor (I have pictures) and the open property next door having a garbage disposal area right next to Emporio hotel. -The valet parking took too long to bring vehicles to customers. -The bar was attended by young people unaware of customer service, the waiters and bartenders needed to be trained. Some waiters would charge you for drinks before delivering, and others would not. Most customers had to go to the bar because waiters did not approach anybody for orders or drinks. Lastly, the bartenders would play music randomly and stop/interrupt the songs if they did not like it, making it very annoying. -It was very inconvenient not being able to bring coffee, water, or food to my hotel room. I recommend the hotel for the breakfast buffet. It has a great view, and the service during breakfast was good!

We booked this hotel at the last minute because our AirBnB was a bust. Went here with a group of 6 women and booked the two bedroom suite on the 7th floor. This place was amazing! All of the staff were super nice and extremely accommodating from the restaurant staff to housekeeping, to the men who helped out on the beach in front of the resort. We enjoyed drinks at the Oyster Bar. Wouldn’t suggest doing this unless you wanna pay USA prices for shots. We left with an unexpected $100 tab! If you stick with mixed/frozen drinks it’s not as expensive. Would recommend a Miami Vice over expensive shots. Location is great within walking distance of a lot of places. Catching a ride is super easy because the taxis wait outside of the resort. This resort is right on the beach and has a nice seating area. Only gripe and why I took off one star is the vendors. It would be nice if the people working for the resort assisted with shoeing the beach vendors away. The amount of times I had to say “no” was ridiculous. They almost make it hard to really enjoy the beach. I had to pretend I was asleep so they would leave me alone. Definitely recommend this place for the staff and great room. The views were amazing, we were able to sleep to the sound of the waves and watch the most beautiful sunsets. Amazing staff. Great location. Clean room nice bathrooms.

I was there three weeks. Excellent location. SUPER STAFF. Had 9 th floor facing the water. CLEAN AS A WHISTLE!! Beach band was a bit much...Mexican polka...but that is not hotel's fault. Breakfast each morning was a super way to start the day. EVERYONE WORKED HARD TO MAKE MY STAY GREAT. The ”refrig in the room was not a refrig...it just looked like one. Staff replaced it, to no avail. TRAVELING WITH INSULIN, a non functional refrig was a concern. Hotel needs to address this!

I've sat on this for a few days because it's hard to sum up everything that happened at the Oceano Palace. It was a tough trip but I do want to give kudos to the staff who did their best to make us feel welcome and taken care of. - After a very long travel day, check-in took close to an hour and we were given zero instruction on how things operated -- bracelet policy, towel lending, restaurant schedules, etc. We were just handed a key and sent on our way - Night one half of our room flooded because our air conditioner was leaking. It took 4 days for them to fix it so we just kept piles of towels under the dripping in hopes of containing the mess - My family is from the U.S. and most of us do not speak fluent Spanish-- no big deal! We understand we're in Mexico and were ready to dive right in! -- a couple employees were very kind and patient with us but many were incredibly rude. The two bartenders than run the indoor-outdoor bar by the pool most of the day made fun of the ”Gringas” every time we came to get a drink. It was demoralizing and I eventually just started sending my husband because I was tired of being treated that way. -The restaurant staff was very kind. Unfortunately, the buffet food made 9 out of the 11 people in our group very very ill. We paid for an all inclusive package but were only able to enjoy the food the first half of the week. The last few days we ordered fast food through Uber Eats. I did not think I would be eating KFC and McDonalds and a beautiful Mexican resort. - Ice and water were difficult to come by. We didn't drink the tap water and didn't trust anything but bottled water by the end of the trip. Each time we asked for more water I felt like we were being a nuisance. -The pool -- the pool and beach area are beautiful and they DO get crowded but that is to be expected. Our first few days there, right at the entrance off the property to the beach, there was a broken pipe leaking black liquid that ran a river right to the ocean. It smelled like sewage and seemed extremely dangerous as we had to step around it each time we went on and off the beach. - Activities, I'm saving the best part of the trip for last-- Leo and the group of employees leading resort activities work their butts off. They always have a smile and are welcoming to everyone at the resort-- even the sole American family (that's us!). On July 4th, the activities crew wished us a Happy Independence Day (and we're not particularly patriotic...) and told us that todays activities were dedicated to the holiday. It was an extremely kin gesture with a sole purpose of making us feel welcome. The entire resort should take their lead because if they did, this experience would have been amazing. I would not recommend anyone stay at the Oceano Palace mostly because as I'm writing this I'm still very ill from what I consumed on the property. I was so excited to go to a location that wasn't full of U.S. tourists but I did expect a bit more kindness. I know the U.

This was my first stay at the Park Inn by Radisson in Mazatlan, and since my arrival the staff made me feel welcomed and the service was great! I experienced the restaurant for dinner and breakfast and the food was fresh and tasty! Thank you Gabriela and Team!

For a comfortable experience on the Mexican beaches, stay at City Express Plus by Marriott Mazatlán. Whatever the reason for your trip, with us you will feel at home and enjoy spacious areas to work or relax. In this hotel with a swimming pool you will be able to refresh yourself and enjoy the weather of the region with your family. Greet every day with a complimentary continental breakfast, and during lunch or dinner, indulge your taste buds with the menu of our Café Plus restaurant. At the end of the day, our spacious hotel rooms will give you a break, choosing between queen or king beds. From here, you will have access to the most attractive places in the area such as: Mar de Cortés Aquarium, Angela Peralta Theater or Mazatlan Downtown. In addition, we are less than 4 kilometers from the Mazatlan International Center, a renowned convention center.At City Express Plus by Marriott your comfort is our priority.

The hotel is simple and has a family atmosphere. It is located in a central area where one can easily move to different tourist and entertainment points. I am pleased to mention that the people who work in the hotel are warm, friendly and one feels in a hospitable environment; I think that is the best feature of the place. The only thing that I see as negative is the mention in the hotel regulations where they prohibit introducing food and drinks in the recreation areas; which is disappointing. Apart from that, it is a good option to spend time with the family and get to know this wonderful city.

Un hotel con buena ubicación precio y servicio Es económico y en una escala del 1 al 10 le doy un 10 está situado en la zona dorada cerca está el malecón y la playa Al lado tiene una tienda de abarrotes y del lado contrarío varias tiendas para comprar recuerdos

I made a reservation through their website same day I was staying. When I got there I paid again because they could not find the reservation I made online. They finally found it late morning the next day and took over 2 hours to reimburse me. Staff was amazing and so kind. Ocean view from hotel is amazing too. To check out pool towels you must leave your ID. I got my towels stolen while we were in the pool. They said they would have to review security cameras! So with all that being said call to make sure they have your reservation and don’t get your towels stolen!!!