Saja Al Madinah Reviews

Awful. Plain simple awful. Jamming bathroom door lock to mouldy bathroom, worn out and knackered room, wardrobes falling apart and dodgy electrical sockets. To top it all, rude staff who do nothing but smirk and attempt to gaslight you. Not recommended .

It is a good experiences during our stay. The staff is good . Receptionist, housekeeping, guest relation good service

This is a first poor experience I've unfortunately came across. The breakfast was not up to standard at all, especially paying 140SAR for a 4 star #1 premium hotel. We literally tried it the 1st morning but went out for breakfast the rest of our stay. The pictures online are deceiving. It's not what is advertised. I asked for a refund, and they unfortunately have refused. Trip.com however was willing to compensate me for the inconvenience caused. The room was really stuffy. Hotel definitely needs a revamp, as most areas in the bathrooms are stained and patched up where needed. The bathroom towels also needs to be changed. Last negative thing, it's highly overpriced. On a positive note, the hotel staff is really responsive and the location is in walking distance to the haram.

The hotel location is great and is close to prophets mosque. The staff is courteous . The hotel has a little cafe and the services they provided are good. The rooms are small and gets very congested once you put down your suitcases. The cleaning staff is not upto mark when providing services. Once they left a cleaning brush on top of sink. Unsure if it was used to clean toilet or bathtub. They call every night close to 9 pm asking each room whether everything is ok or if we need anything. Nice customer service but this can disrupt if children sleeping.

Great ambiance, clean rooms - very close to Haram. Pakistani restaurant around the corner! Enjoyed our stay here! Thank you Saja Al-Madinah.

Awesome hotel very kind staff lovely location best place to live

Very good customer service very helpful customer support very good breakfast

The worst hotel we ever stays in starting from check in they do have updated system and we have to go through the management to check Where is our pre paid booking. Rooms are very felthy, bathroom is disasters.

The hotel and staff are awesome Location is super closer to Haram al Nabawi few minutes walk barely 3-5 mins Breakfast is the same and no much varieties The receptionists are great willing to help esp on our first day when checking in Mr Yusuf was smart and guiding well Hope to be back and I recommend for the value

Room was very cleaned and staff so friendly and professional

Goood Hotel. Near alharam. Clean and friendly staff. Best recommendation

For those who want an excellent stay not far from Masjidil Haram but do not want to pay premium for hotels on clock tower, this hotel is one of the best option. The location is not that far, just behind a tunnels, but the best thing is there are 24 hours free shuttle bus that will pick you up at Kudai bus stop vice versa. From/ to Kudai bus stop is just 5 minutes walking distance to Masjid area. I stay here for 6 nights, and every time i come down. to go to Masjidil Haram, there always a bus waiting. No need to wait, they always there. The room is clean with sufficient amenities plus a microwave. Yes, they have microwave which is very convenience during our stay. The pantry area with a sink and water outlet also is a big plus for us. Overall, we have a very good stay here. The only thing that maybe needs to improve is an issue with room's key. During our stay, we need to reactivate our room's key everyday because it is deactivated after 12 p.m. But it's not a big problem for me because reception staff is helpful.

Enjoyed it very much. All amenities were near by. Perfect location. I would highly recommend. ************* ❤

Very clean hotel, reception is understanding. Not too far from the masjid al nabawi. We have stayed here multiple times and always pleased with saja al Madinah, not sure why it’s not 4 stars yet! Absolutely amazing expect for the breakfast haha it can be repetitive