I made a reservation online using my credit card. It was a Chime Visa Credit Card, the reservation was confirmed. The card was charged, no problem. We showed up after midnight on a Sunday morning after a long flight. I handed Ricardo - the clerk - my driver’s license and credit card. He told me they don’t accept Chime - no prepaid, no Cashapp, no gift cards. It needs to be a real bank. He said do I have another card? I said no. I reiterated to him it’d already been charged, it’s not any of the categories he mentioned. It’s a seriously legitimate card which had already been charged. Almost as if reading off a script, he kept repeating “No prepaid, no Cashapp, no gift cards. Must be a real bank.” I asked, what can I do? He suggested I get a cash advance from a nearby ATM and there’s be a $100 cash deposit repaid when I check out. So I took an advance at an ATM. I came back with the cash and gave Ricardo the cash and ID. He said, “OK, and the bank card?” I said, “We just had this conversation, and you said to get cash instead!” He just kept repeating the script, “ no prepaid, no Cashapp, no gift cards.” He did reverse the charge that was already on the card…or so I thought. By the way, there is absolutely nothing in the fine print that indicates Chime is not acceptable. Ricardo also lectured me about how it is ridiculous that I don’t have a real bank card - “Everybody else does, what’s wrong with you?” This happened after 1:AM where I had literally called at least 5 other hotels by now with zero availability. And Ricardo had rooms available. People were calling asking for rooms and he’d say yes, and each time the script: “no prepaid, no Cashapp, no gift cards.”. This time he added “No Chime - must be a real bank like Bank of America, Wells Fargo, no fake banks.” I finally found a place nearby. I spoke to my bank to get the charge dropped off, since they claimed they issued a refund. The bank called them to confirm it. The clerk this time, Lydia, kept hanging up on us when we tried to get confirmation of the refund. We kept asking for the refund approval code, she wouldn’t give it over the phone. She finally said she could email it to me. I got the receipt with only internal information - absolutely no actual code from Visa. Numerous requests for the actually code have thus far gone ignored. This hotel appears to be very suspect. The staff is quite rude. I highly recommend not attempting to stay here.
108 Reviews