Holiday Inn Melbourne Bourke Street Mall by IHG

The front desk staff were incredibly friendly! Even though we arrived really early, they let us check in at 10 AM after signing up for their membership program. The location is absolutely fantastic too; there's a tram stop right outside the door. Thumbs up!

The room was spotless and brand new, which made for a very comfortable stay. The only downside was that the standard room didn't have any view. However, the location is super convenient for shopping. I would definitely stay here again.

The room was great, with new facilities and a fantastic location that made it easy to get around for city walks. The room itself was a good size, and the hot water pressure was excellent. It's a really good choice for anyone visiting Melbourne!

Excellent location, most major attractions are within walking distance. Chinatown is also nearby, offering a great variety of dining options. The hotel staff were all very professional and patient; on our last day, they even packed breakfast for us upon request.

The hotel's location is indeed excellent, right next to Melbourne's Royal Arcade in the city center. We even managed to visit the popular bakery nearby the next day. However, perhaps my expectations were too high for a brand-name hotel, but the room was much smaller than I imagined. The fact that the window couldn't open made it feel a bit stuffy. Thankfully, we only booked one night, so it was fine for a layover. Staying for several nights would probably be unbearable. The front desk staff were a bit haughty in their politeness towards us. If you're only prioritizing location, it's okay, but if you're looking for a better experience, I'd suggest choosing an apartment or another hotel.

This hotel offers a great location and a pleasant stay, but the biggest issue is that they should provide clear instructions on how to reserve a parking spot at the third-party parking lot for guests arriving by car. When we checked in on May 3rd, the staff at the front desk gave us an instruction sheet (as shown in Figure 1) when we asked about parking. Unfortunately, the staff did not go over the instructions on the back regarding how to reserve a parking space. This led to us paying over $90 in parking fees when we drove out the next day, which was extremely expensive and could have been avoided. Upon returning, we contacted the hotel, and a very kind young Black woman who was on duty that day provided me with a detailed explanation and even helped me book parking for the next two days step-by-step. The entire process was quite cumbersome and complicated: it required downloading the parking app, registering, entering an address, binding a credit card, and crucially, using a physical card to input the card number, name, and the last three digits on the back. After all these steps, the parking fee was $25 for the first day and an additional $12.50 for each subsequent day. It's a shame we had to pay such a high parking fee for the first night. Even after I emailed the hotel with my feedback, I didn't receive any email indicating their willingness to help coordinate with the parking lot for a refund. Instead, I received a cold response stating that the parking lot is a third-party service and not related to the hotel. Furthermore, the AI customer service initially advised me to simply swipe my credit card to enter the parking lot, as shown in Figure 3.

The room was quite clean and spacious, with a Nordic-inspired decor. It's right in the city center, very close to attractions like the Royal Arcade, making it super convenient for dining, shopping, and entertainment.