Reviews of Sheraton Melbourne Hotel

Response from Property: Dear Guest, thank you for sharing your stay experience and for your positive feedback on our service and breakfast. We sincerely apologize for the cleanliness and bathroom design issues you mentioned, as these did not meet our standards. We have followed up with the relevant team to review and improve these aspects to ensure a more comfortable stay for our guests. Thank you for your valuable feedback, and we look forward to providing you with an even better experience in the future. Sincerely, James Xu, Front Office Manager, Sheraton Melbourne Hotel

Response from Property: Dear Aree, Thank you for sharing your stay experience. We are pleased to know you enjoyed the hotel's convenient location and relatively quiet environment. We also value your feedback regarding the warm service and breakfast options, and will share your comments with the team to continuously improve the overall experience. Thank you also for reminding other travelers of the location of the hotel entrance and reception floor. We look forward to welcoming you back to the Sheraton Melbourne Hotel in the future. Sincerely, James Xu, Front Office Manager, Sheraton Melbourne Hotel

Response from Property: Hello, thank you for sharing your stay experience. We are also sorry to hear that you felt uncomfortable with the placement of the bedside lamp in your room. Your feedback is very important to us, and we have shared this with our team for consideration and evaluation to ensure the comfort and safety of our guests. We hope to have the opportunity to welcome you back to Sheraton Melbourne Hotel in the future and provide you with an even better experience. Sincerely, James Xu, Lobby Manager

Response from Property: 您好Mini Panda~感謝您的分享與肯定！很高興得知您在Sheraton Melbourne Hotel度過了愉快的時光，並對我們的服務、提前入住安排以及房間的整潔與舒適感到滿意。期待在不久的將來再次歡迎您的到來。此致，James Xu大堂經理

Response from Property: Dear Kting844,Thank you for your outstanding rating and lovely feedback. We are delighted to hear you enjoyed the spacious room, beautiful view over Fitzroy Gardens, and the comfort of our bed and bath facilities.We truly appreciate your support and look forward to welcoming you back to Sheraton Melbourne Hotel again soon.Warm regards,James XuFront Office ManagerSheraton Melbourne Hotel

Response from Property: Dear Bo Man,Thank you for your outstanding rating and kind feedback. We are delighted to hear you had a pleasant stay and appreciated the friendliness of our team and overall service.We are also pleased our team was able to promptly assist with your room change and resolve the lighting issue to your satisfaction.We truly appreciate your support and look forward to welcoming you back to Sheraton Melbourne Hotel again soon.Warm regards,James XuFront Office ManagerSheraton Melbourne Hotel

Response from Property: Dear Shijiezhemeda, Thank you for your lovely comments, and we are pleased to read that you had a fabulous stay with us. We are especially happy that our team took very good care of you. We look forward to welcoming you back for another amazing stay in the near future.Regards,Timur M. Operations Manager

Response from Property: 謝您的好評與支持，很高興得知您對酒店的地理位置、周邊便利性以及我們的服務感到滿意，也感謝您對團隊及時響應賓客需求的認可。我們非常高興您在 Sheraton Melbourne Hotel 有一個愉快的入住體驗。期待您的再次光臨！此致，James Xu大堂經理

Response from Property: Thank you for sharing your feedback. We are pleased to hear you enjoyed our convenient location, comfortable room, and the service provided by our team. It is also great to know you were able to relax and make use of the pool and steam room facilities. We truly appreciate your kind comments and hope to welcome you back to Sheraton Melbourne Hotel again soon.Warm regards,James XuFront Office Manager

Response from Property: Dear Kim,Thank you for choosing to stay with us. It is great to read that you had a wonderful stay with us. We look forward to your return for another wonderful stay with us.Regards,Timur M.Operations Manager

Response from Property: Dear Jason, thank you for taking the time to share your valuable stay. We sincerely apologize for any inconvenience in meeting your expectations. Regarding the parking fee you mentioned: • The self-parking fee listed on our website is correctly 40 Australian dollars, while valet parking is 70 Australian dollars. We have contacted our marketing department to verify this. Regarding room allocation, we apologize that we were unable to accommodate your request for a high floor, no elevator access, and street view. If you make a future reservation, please include a note in your reservation or contact us in advance, and we will prioritize securing a room that meets your preferences. Regarding laundry service, the hotel currently offers 24-hour valet service for laundry and return service, but does not currently have self-service laundry facilities. We are considering adding a self-service laundry facility as part of our facility upgrade review and look forward to providing you with even better options in the future. Thank you for your continued rating of 9 out of 5 stars. Your feedback is a driving force for improvement. We have initiated internal training and system optimization on the relevant processes. We look forward to welcoming you back to experience our truly five-star hospitality in the near future with even better service. Enjoy your trip.

Response from Property: Dear Ralphed,Thank you for your feedback and for staying with us over five nights.We’re glad you enjoyed our central location, but I’m sorry to hear the city view didn’t meet your expectations and that you only received a better view on your last night. Your comments have been shared with our team, and we’ll review our room assignment process to better recognise our returning guests.We appreciate your time and hope to welcome you back for a more seamless experience.Warm regards,James XuFront Office Manager

Response from Property: Dear Guest,Thank you for sharing your feedback. We sincerely apologies that cleanliness and service availability did not meet your expectations. This is not the experience we aim to provide, and your comments have been shared with the relevant teams for immediate improvement. We appreciate your feedback and hope to have the opportunity to deliver a better stay in the future.Warm regards,James XuFront Office Manager

Response from Property: 感謝您抽出時間分享如此美好的評價。很高興得知您對酒店整體體驗感到滿意，尤其認可浴室地漏的設計。您的肯定對我們團隊意義重大，期待在不久的將來再次歡迎您的光臨。James Xu大堂經理墨爾本喜來登