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CitiClub Hotel Melbourne Guest Reviews
4.1/5
Very Good
76 Reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we employ scientific calculations that take into account the credibility of the reviews and the recency of the guest's experience to determine the final rating.
Verified reviews
Location4.1
Amenities3.9
Service4.3
Cleanliness4.4
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All reviews(76)
Positive reviews(71)
Reviews with photos/video(15)
Awesome stay(30)
Great location(25)
Clean and tidy(19)
Too noisy(17)
Great service(12)
Convenient location(10)
Negative reviews(5)
Kam Ning Cheung
Superior Twin Room
Checked in Aug 2024
Family
21 Reviews
5.0/5
Outstanding
Posted on Aug 31, 2024
The location of the hotel is good in CDB to Southern Cross Trian Station within 15 mins by free tram and 40 mins to Melbourne Airport by Skybus. The housekeeping service is provided every day but there is no teethbrush, I strongly recommend to bring it before check in.
Anonymous User
Deluxe Twin Room
Checked in Jul 2024
Family
5 Reviews
5.0/5
Outstanding
Posted on Jul 25, 2024
Friendly staff, great location, just take about 8 mins walk to shopping mall or restaurants. If too lazy to go, you can also take tram (without cost in the free tram zone). Recommended!
Anonymous User
Superior Twin Room
Checked in May 2024
Family
4 Reviews
3.7/5
Posted on Jun 18, 2024
Room is fit for 2 people, it look old and small bathroom but location is fine for walk to trams
Response from Property: Dear Guest, Thank you for staying with CitiClub Hotel. It's always great to receive positive or negative feedback from guests. We're glad you have liked our service and staff. We thank you for your comments and will endeavor to provide better service. Kind Regards, CitiClub Hotel
Anonymous User
Superior Queen Room
Checked in Apr 2024
Couples
11 Reviews
4.5/5
Great
Posted on May 9, 2024
They were nice to let us check in early. The room was cleaned daily and all amenities were working fine. But there was no tray or small space in the shower area to put the soap bars and shampoo bottles. There is a mini mart just beside the hotel but there are no pride tags for most of the food.
Response from Property: Dear Guest, Thank you for staying with us. We are so glad you found our hotel a good place to stay. Our location is one of the things we are very proud of about our property. Thank you and we hope to have the pleasure of welcoming you back for a more memorable stay soon. Kind Regards, CitiClub Hotel
Alex_CheckIn
Superior Twin Room
Checked in Aug 2024
Travel with friends
9 Reviews
3.2/5
Posted on Aug 22, 2024
Overall it was a good stay. Comfortable bed and downside is that the bed are not stable/locked down. Not sure those need quite sleep for the weekend due to the club next door. Near trams station.
Guest User
Superior Twin Room
Checked in Aug 2024
Travel with friends
7 Reviews
3.7/5
Posted on Aug 4, 2024
The hotel was clean, and close to southern cross station. However the music from the club was terribly loud. We stayed on Saturday night and we could not sleep. The receptionist said the hotel was fully booked, only provided us the earplug, but it’s not useful. The music stopped at 0530, we had a terrible night there.
Anonymous User
Superior Queen Room
Checked in Jul 2024
Couples
1 Reviews
3.0/5
Posted on Aug 3, 2024
This was a horrible experience in this hotel.
We stayed in this hotel on Saturday at night. Just like sleeping in a pub with very strong music. We totally couldn't sleep at night until early morning. Called the staff for help and rearrange another room for us. They said couldn't and the noise produced by the bar couldn't be controlled by them.
I think this was the worst hotel in which we totally couldn't sleep well at night. So sad!
AmySprinkles
Superior Queen Room
Checked in Jun 2024
Solo travelers
21 Reviews
3.7/5
Posted on Jun 17, 2024
Horrifically loud on Fridays ans Saturdays because of the big nightclub which was unbearable to listen to from 9pm to 5am and the pub celebrating the eurocup till the early hours. Also no real light in the bedroom but nice room, friendly reception and clean
Response from Property: Dear Amy, Thank you for staying with CitiClub Hotel. It's always great to receive positive or negative feedback from guests. We're glad you have liked our service and staff. In regards to nightclub noise, it's unfortunate that it's in the same building. Still, we try our best to advertise with the message, “Please note that the presence of the onsite nightclub means that noise levels can be highly elevated on the weekends and public holiday eves. We thank you for your comments and will endeavor to provide better service. Kind Regards, CitiClub Hotel
Eric Barker
Deluxe Queen Room
Checked in Jun 2024
Couples
1 Reviews
3.7/5
Posted on Jun 18, 2024
Do not book this place if you want to sleep.
There is a club in the hotel that plays drum and bass till 5 am on weekend nights. And other noise on other nights.
You will get no sleep, and there is nothing they can do.
Response from Property: Dear Eric, Thank you for staying with CitiClub Hotel. It's always great to receive positive or negative feedback from guests. We're glad you have liked our service and staff. In regards to nightclub noise, it's unfortunate that it's in the same building. Still, we try our best to advertise with the message, “Please note that the presence of the onsite nightclub means that noise levels can be highly elevated on the weekends and public holiday eves. We thank you for your comments and will endeavor to provide better service. Kind Regards, CitiClub Hotel
Travelling Brumby
Deluxe Queen Room
Checked in Dec 2023
Business travelers
8 Reviews
4.5/5
Great
Posted on Dec 14, 2023
Business and family stay.
So my partner travels down to Melbpurne here and there for work, so our daughter and I joined him this trip. The location was basically on point. Right in the middle of everywhere we wanted to go. Staff there so friendly and helpful. It's a Decent size room for the price with lugging a pram around. Very minimal noise. Didn't wait long for the elevators. Supplied a lot of outlets for charging and even USB ports for international travellers.
Travelling with a young one, I wish the hotel had shared kitchen style facilities. Doesn't have to have many appliances. Maybe just a microwave as I know it's rare for a hotel to supply these as they are a hazard if not looked after properly.
The front door isn't accessible for a pram. We need to go through to the side of the building to go through the back entrance, which was half of the time blocked by a vehicle.
Otherwise the stay was very pleasant and we would stay here again.
Pardon the after stay photos.
Response from Property: Dear Guest, Thank you for taking the time to post a review of our property. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Kind Regards, CitiClub Hotel
RBieri
Deluxe Queen Room
Checked in May 2024
Couples
10 Reviews
4.5/5
Great
Posted on May 21, 2024
Location was superb! Free tram around street just around the corner. Rooms are big and while a bit old, its well maintained and clean. Coffee/tea/milk and mini ref helps with first morning coffee fix. Was on the 6th floor and had good view. Will book this hotel again. Walking distance to many restaurants!
Response from Property: Dear Bieri, Thank you for staying with us. We are so glad you found our hotel a good place to stay. Our location is one of the things we are very proud of about our property. Thank you and we hope to have the pleasure of welcoming you back for a more memorable stay soon. Kind Regards, CitiClub Hotel
Lukipooki99
Superior Queen Room
Checked in May 2024
Solo travelers
15 Reviews
4.7/5
Amazing
Posted on May 10, 2024
This place was amazing! Room was super quiet, bed was comfy, the bathroom was very good and the shower water pressure was excellent. The TV was great and easy to connect my phone too for entertainment, loved staying here and the reception was super friendly.
If I was staying in Aussie longer I would 100% stay here again
Response from Property: Dear Luki, Thank you for staying with us. We are so glad you found our hotel a good place to stay. Our location is one of the things we are very proud of about our property. Thank you and we hope to have the pleasure of welcoming you back for a more memorable stay soon. Kind Regards, CitiClub Hotel
Rosenabalu
Deluxe Queen Room
Checked in May 2024
Couples
7 Reviews
3.7/5
Posted on May 8, 2024
The room is not too bad. It's super clean, and the location is right at the centre of everything.
The only thing though it's an joining room and there's a door that can be open on the other side. A bit noisy next door but subside at around 10pm. Parking is super crazy and we been ripped off.
Response from Property: Hi Rosen,Thank you for staying with us. We are so glad you found our hotel a good place to stay. Our location is one of the things we are very proud of about our property. In regards to parking rates they are decided by secure parking, we do not have any affiliation with them. Kind Regards, CitiClub Hotel
CC:)
Superior Queen Room
Checked in Mar 2024
Solo travelers
3 Reviews
4.0/5
Very Good
Posted on Mar 30, 2024
Good location
Response from Property: Dear Guest, Thank you for staying with us. We are so glad you found our hotel a good place to stay. Our location is definitely one of the things we are very proud of about our property. Thank you and we hope to have the pleasure of welcoming you back for a more memorable stay soon. Kind Regards, CitiClub Hotel
Angelinaarch
Superior Queen Room
Checked in Aug 2024
Business travelers
1 Reviews
5.0/5
Outstanding
Posted on Aug 26, 2024
nice good location, clean and easy to check in, recommended