Mövenpick Hotel Melbourne on Spencer

The location is incredibly convenient. I took the SkyBus directly from the airport to Southern Cross Station, and the hotel is just across the road, diagonally opposite. Trams nearby can take you to all the attractions, and most places are only about a twenty-minute walk away.

The staff were friendly, the room was spacious, and the facilities were complete. The hotel's location right next to Southern Cross Station made getting around very convenient. The only minor drawback was the lack of bottled water in the room, which I assume is for environmental reasons.

The hotel's location is extremely convenient, and the price is reasonable. The staff are very friendly and kind. The only downside is that the daily resupply of amenities was insufficient, which was a bit disappointing, but I'm sure it's something that can be improved!

There was road construction nearby that we weren't informed about, so taxis couldn't drop us off directly at the hotel, which was very inconvenient for guests! A T-shirt went missing, and when I told the front desk that the cleaning staff took it, they claimed housekeeping hadn't seen it. The laundry service was no help, and the hotel offered no explanation. Even when checking out, the front desk didn't offer a single apology. The service quality and awareness are extremely poor!