Hotel Grand Chancellor Melbourne

The first 3 times, everything was great. This time, on my 4th stay, everything had changed. On the first night of check-in, the room wasn't prepared as requested (I asked for 2 beds) and wasn't arranged. I had to sleep and then they arranged the 2 beds the next day. I requested a room on the 8th floor or higher, or the 5th floor, but was given a premium room on the 3rd floor. They informed me that currently, all 2-bed rooms are only available from the 3rd floor downwards (I used to stay in 2-bed rooms on the fourth floor and above). The car horns were very loud. The bathroom fan wasn't working. The room floor wasn't vacuumed. The bedside table, telephone, and lamp were all dusty, even though I had informed them that I am allergic to dust and asked for it to be cleaned before check-in. My throat started itching as soon as I entered. Honestly, if they had cleaned the dust before I checked in as requested, the room would have been fine. Now there's no complimentary water in the room (guests have to buy a hotel bottle and fill it themselves at the water dispenser). There weren't enough towels for two people in the bathroom. I called to request them, and the staff gave me a free water bottle because I refused to buy one. The bottle quality was poor, the water still leaked even with the cap closed, so I couldn't take it with me outside. I checked out on 7/7 and checked in again for 7-15/7 since I had already booked, staying in the same room. I reported the issues, but they were indifferent, so I told the housekeeper myself to vacuum the room, and she did. The good part is: in summary, for a room costing over 4,000 baht a night, guests have to buy a bottle to fill water themselves (other guests, I got a free bottle because I refused to buy. If it was a Starbucks bottle, it might have been interesting). *If the room price is this high, and the premium room is considered the largest, then the 1st, 2nd, and 3rd floors are noisy and shouldn't be offered. It's a waste of money if you can't get a full night's rest, especially on Friday-Sunday weekends when there are many tourists, car horns, and revving engines are very loud (3-6/7 I slept on and off). *The good parts are: the breakfast the hotel provides is plentiful and constantly refilled, it's close to Paramount, only a 10-minute walk for dinner, and the hotel front isn't crowded, making convenient for pick-up and drop-off. I recommend that guests staying on weekends request high floors.

A really nice hotel in Melbourne's CBD, close to Chinatown! We arrived super late, around 2 AM, but the front desk staff was very welcoming and check-in was smooth. Our room even had a balcony, a decent size, and it was pretty quiet. Just a heads-up, they don't provide slippers, so I'd recommend bringing your own, along with a toothbrush and toothpaste.

Stayed here on our last night in Melbourne and it exceeded my expectations. The property is very new and comfortable. The front desk staff were super friendly and provided a lot of detailed information. The hotel's location is also great and easy to find, with various restaurants nearby.

I booked a king-sized room, and both the space and the bed were quite large. Honestly, a standard-sized room probably would have been enough. The hotel has been recently renovated, so it still looks pretty new. The location is listed as Chinatown, but the nearest tram stops are about a 6-minute walk away. Thankfully, Melbourne's city center is quite compact. The room temperature can be adjusted freely. I'm not sure if there were disposable slippers – I've forgotten. We had two people staying, but they only provided one set of toothbrushes and amenities daily, so I was glad I'd brought my own. There's a small fridge with a complimentary carton of milk inside, but it didn't come with a straw. Things that brought down the score: One night, around 9 PM, the fire alarm went off. Everyone rushed downstairs, only to be told it was a false alarm. As we were halfway back up, it started ringing again, another false alarm. And then there's the noise. The king rooms face the street, and the noise mainly came from modified cars driven by 'ghost riders' all night, and then various emergency vehicles starting from 6 or 7 AM. If you've ever been to Thailand, the constant roar of motorcycles on the street is exactly what it was like. I even took two videos so you could get a feel for it, and those weren't even the loudest moments, just the mildest sounds. It felt like I was sleeping on the street. I don't think the hotel needs renovation; what it really needs is soundproof windows, otherwise, it's not suitable for a comfortable stay.

This hotel is absolutely terrible. I stayed in room 808, and the soundproofing was abysmal. I couldn't sleep at night because of the car noise; it felt like I was sleeping on the street. To make matters worse, there was a fire alarm at 4 AM, and we all had to evacuate downstairs in the middle of the night. I had booked from May 1st to May 5th, but I couldn't stand it after just one night and checked out. The location is convenient, but other than the cheap price, everything else was a disaster.