Holiday Inn Memphis-Univ of Memphis

Location: Highly praised for proximity to universities and convenience for accessing local attractions.

I wanted to rate as a ZERO, but that is not an option. We arrived on November 8 from Nashville. We came from Canada to tour Tennessee and we had been traveling for a week prior to arriving. We went to check in an they told us that the football team had a late check out, so our check in would be delayed. We were fine with a bit of a late check in, but to our surprise we were not able to check in until 1 a.m. Absolutely unacceptable service. The Guest Services Manager - Michael Wollam just kept telling guests you can blame the team for this. Such a lack of class. This is a hotel issue, so petty to blame the team. The hotel is the one who allowed all three tour buses to check out late and inconvenience all 82 guests that wanted to check in. They took no responsibility whatsoever. We tried to find another hotel, but nothing was available. Not only did I get charged $200 USD for a night that I slept for maybe 4 hours, but the room was unacceptable. At first glance, its a typical hotel room. Then you see the stains on the floor, the stains on the ceiling from the vents. the musty smell from the HVAC system. Cleanliness is clearly lacking at this hotel. I'm sure the carpets have not been shampooed in years. My brother in laws white socks were black from walking on the rug. Don't waste your money staying here. It's dirty, the customer service is lacking and it's just an overall waste of your money. I actually felt bad for the ladies at the front desk as they knew no one was impressed. This is a management issue hands down. Find somewhere that is clean and that appreciate business from the public, not just a football team. I should've researched this hotel more because I would've read some of the reviews and found somewhere else.

Though the staff and hotel was very nice, several vehicles were broken in to, including my car. At least 5 cars rear windows were busted. No values were taken. Because I had them with me. The police said it happens all the time. So, if you value your stuff, don’t go here.