Extended Stay America Suites - Memphis - Germantown

Due to our pipes bursting at home, we needed a place to just shower- nothing else. I pulled the curtain back and there was a line of mold. I'm asthmatic, so we picked up and returned home. I canceled the same day and wasn't entitled to a refund ...that was okay. My health is more important. We booked at another hotel and have had an enjoyable and CLEAN room and shower.

I liked the area, the security, and the general layout and amenities of the hotel. However, it was very disappointing to check in and find a completely bare/empty kitchen. When I reserve a hotel that says they provide a full kitchen, I expect every element of a kitchen to be there. We checked in at around 7:30 pm, after an exhausting day, and just wanted to make the food we brought with us and have dinner. THERE WEREN’T EVEN KNIVES AND FORKS!!! Give me a break. I didn’t want to have to trek what seemed like a mile away back to the lobby to request that. The carpet was so dirty our socks were completely black after only a few hours, the bathroom had not been cleaned and there were small tufts of curly hair on the floor behind the door. Clearly, no one actually came into the bathroom so they could look behind the door during the “assessment” portion of your cleaning promise. The more I think about it, the more disappointed I am. We won’t stay again. This isn’t the kind of hotel you should find in upscale Germantown.

When I checked in, my room door was secured. Anyone could just walk in at anytime. I was switch to another room but door key card wouldn't work. So I was switch to a third room. Room was not best but okay. I will not be staying there again.

The door card reader was very finicky. There was no trash can in the room at all. The cabinets were built circa 1984. The sheets were poorly fastened to the mattress and were stained. The lamps had either no bulbs or were otherwise not working.

Waited for 30 mins at the desk to get checked in. Nobody ever to be found nearby the desk. Same situation when checking out.

The floor in the room was filthy. I had to wear shoes at all times. Killed a roach on the second day. Immediately left and went to another hotel for the remainder of the week.

Disappointed with the lack of breakfast choices and we had quite a few ants in our room. No problems with the staff, however. All very nice.

The property was very disgusting. It was very dirty towels and wash rags were dingy broom was nasty tub was cut caved in. There was no dishes. The cabinets have been wiped out. The fridge hadn’t been wiped out. I came and L 12 o’clock and my room card wouldn’t let me add the outside door to get into the hotel. I called the hotel and the staff member was sitting in her car smoking Kept hanging up on me because she was too lazy to walk inside and rekey my card it was a terrible experience zero out of 10 would not recommend

I usually do not leave feedback, but this was a terrible experience. The young man at the counter said two words, "Checking In?" That's it...took my license...processed everything...gave me key cards...didn't even point me to the elevator. After long day of travel, I went to the room that was assigned and keyed in. IT WAS OCCUPIED. I got a new room. Room smelled like smoke, television didn't work, cob-webs in the bathroom. Very disappointed.